Field Reimbursement Manager, Neuroscience – Patient Engagement, Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access and reimbursement processes, including coding, billing, and prior authorizations, while effectively collaborating with healthcare providers and internal teams to resolve access barriers. Possesses strong analytical skills to navigate complex data and build trust-based relationships within assigned accounts.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ExperienceAccount Management SkillsData Analysis SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CodingBillingPrior AuthorizationAppeals ProcessesRevenue Cycle ManagementPharmacy Benefit DesignMedical Benefit DesignData AnalysisHealthcare Provider EducationAccess Barrier Resolution

Soft Skills

Relationship BuildingCollaborationProblem-SolvingInfluencing SkillsEffective Communication

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft ExcelPatient Support HUB Services

Certifications & Qualifications

Advanced Degree in Business or Public HealthCertifications in Prior AuthorizationCertifications in Billing and Coding

Industry Keywords

NeuroscienceMedicareMedicaidManaged CareCommercial PlansPharmacy Access ChannelsSpecialty Distribution ChannelsCompliance StandardsEthical StandardsMarket Dynamics

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
Educate healthcare providers and office staff on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
Serve as the local access, fulfillment, and reimbursement expert
Lead compliant access and fulfillment discussions
Use data and account management skills to proactively address access barriers
Address critical patient access and affordability issues
Conduct field-based reimbursement and access support, education, and creative problem-solving
Build trust-based relationships with customers in assigned accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Grow knowledge of hub and specialty distribution channels
Provide subject matter expertise on access and affordability solutions across Medicare, Medicaid Managed Care, and Commercial plans
Complete business activities in accordance with ethical, legal, and compliance standards and required training

Requirements

What you’ll need

Bachelor’s degree, preferably in healthcare or business/public administration
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting
Expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
Knowledge of medication access channels, including pharmacy and medical benefit
Ability to analyze complex quantitative and qualitative data
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios
Superior written and verbal communication skills and efficient follow-through
Experience working with patient support HUB services
Valid US driver’s license and driving record compliant with company standards
Permanent residence in the listed territory
Travel up to 75% of the time
Advanced business degree (MBA) or public health degree (MPH) preferred
Neuroscience disease state experience preferred
Advanced degree and/or relevant certifications in prior authorization and/or billing and coding preferred
Understanding of Medicare, Medicaid, and private payer initiatives affecting reimbursement preferred
Salesforce.com CRM, Microsoft Word, and Excel proficiency preferred
Commitment to learning emerging technologies such as AI

Benefits

Comp & perks

Equal Opportunity Employer
Inclusive interview process and reasonable accommodation support for applicants with disabilities
Field-based work arrangement
Opportunity to work on innovative medicines and patient support solutions