Field Reimbursement Manager, Neuroscience – Patient Engagement, Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and reimbursement processes, including coding, billing, and prior authorizations, while effectively collaborating with healthcare providers and internal teams. Possesses strong problem-solving skills and the ability to build trust-based relationships to navigate complex access scenarios.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ExperienceAccount Management SkillsHealthcare Provider CollaborationData Analysis Ability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CodingBillingPrior AuthorizationsRevenue Cycle ManagementBuy-and-Bill Benefit DesignAppeals ProcessesMarket Access KnowledgeMedication Access ChannelsQuantitative Data AnalysisQualitative Data Analysis

Soft Skills

Relationship BuildingCollaborationProblem-SolvingCommunication SkillsFollow-Through

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Relevant Certifications in Prior AuthorizationBilling and Coding Certifications

Industry Keywords

NeuroscienceMedicareMedicaidManaged CarePayer PolicyHealthcare CompliancePatient Support HUB ServicesPharmacy BenefitsMedical BenefitsAssignment of Benefit (AOB)

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
Spend up to 50% of time on-site with healthcare providers and their staff
Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
Serve as the local access, fulfillment, and reimbursement expert
Lead compliant access and fulfillment discussions
Use data and account management skills to proactively address access barriers
Address critical patient access and affordability issues
Conduct field-based reimbursement and access support, education, and creative problem-solving
Build trust-based relationships with customers in assigned accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Grow knowledge of hub and specialty distribution channels
Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial payer plans
Execute business according to ethical, legal, and compliance standards
Travel up to 75% of the time

Requirements

What you’ll need

Bachelor’s degree, preferably in healthcare or business/public administration
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting
Expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios
Superior written and verbal communication skills and efficient follow-through
Experience working with patient support HUB services
Valid US driver’s license and driving record compliant with company standards
Permanent residence in the listed territory
Extensive knowledge of medication access channels, including pharmacy and medical benefits, buy & bill, and assignment of benefit (AOB)
Ability to analyze complex quantitative and qualitative data
Ability to remain current on product coverage, access knowledge, marketplace conditions, and stakeholder practices
Preferred: Neuroscience disease state experience
Preferred: Advanced degree and/or relevant certifications in prior authorization and/or billing and coding
Preferred: Strong market access and business acumen
Preferred: Understanding of Medicare, Medicaid, and private payer initiatives
Preferred: Technical expertise in payer policy, coding, coverage, and payment
Preferred: Salesforce.com CRM, Microsoft Word, and Excel proficiency
Preferred: Commitment to learning emerging technologies such as AI

Benefits

Comp & perks

Inclusive work environment
Equal opportunity employment
Interview process accommodations for applicants with disabilities
Field-based work arrangement
Company-provided required training