Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeAlbany • New York • United StatesMid-LevelSenior💰 $102,000 - $177,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and reimbursement processes, including coding, billing, and prior authorizations, while effectively collaborating with healthcare providers and internal teams. Possesses strong problem-solving abilities and communication skills to navigate complex access scenarios and build trust-based relationships.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ExperienceAccount Management SkillsHealthcare Provider CollaborationData Analysis Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CodingBillingPrior AuthorizationsRevenue Cycle ManagementBuy-and-Bill ProcessesPharmacy Benefit DesignMedical Benefit DesignAppeals ProcessesMarket Dynamics KnowledgeHealthcare Ecosystem Knowledge

Soft Skills

Relationship BuildingCollaborationProblem-SolvingCommunication

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Relevant Certifications in Prior AuthorizationBilling and Coding Certifications

Industry Keywords

NeuroscienceManaged CareMedicareMedicaidPatient Support HUB ServicesHealthcare Provider SettingAccess BarriersAffordability Solutions

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
Spend up to 50% of time onsite with healthcare providers and their staff
Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives, key account managers, and field support teams as an access, fulfillment, and reimbursement expert
Lead compliant access and fulfillment discussions
Use data and account management skills to address access barriers
Address critical patient access and affordability issues
Partner with managed care colleagues on current and future policy changes
Conduct field-based reimbursement and access support, education, and problem-solving
Build trust-based relationships across assigned accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Develop knowledge of hub and specialty distribution channels
Collaborate with marketing, sales, medical science, SCG, IBG, HCC, and PECS departments
Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial plans
Complete required training and conduct business according to ethical, legal, and compliance standards

Requirements

What you’ll need

Bachelor’s degree, preferably in healthcare or business/public administration
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting
Expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios
Superior written and verbal communication skills and efficient follow-through
Experience working with patient support HUB services
Valid US driver’s license and driving record in compliance with company standards
Permanent residence in the listed territory
Extensive knowledge of medication access channels, including pharmacy and medical benefit, buy & bill, and assignment of benefit
Ability to analyze complex quantitative and qualitative data
Knowledge of product coverage, access, marketplace conditions, stakeholder practices, and healthcare ecosystem changes
Preferred: Neuroscience disease state experience
Preferred: Advanced degree and/or relevant certifications in prior authorization and/or billing and coding
Preferred: Knowledge of Medicare, Medicaid, private payer initiatives, and payer policy
Preferred: Salesforce.com CRM, Microsoft Word, and Excel
Preferred: Emerging technology and AI exploration
Travel up to 75% of the time

Benefits

Comp & perks

Long-term incentive program eligibility
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; 48 hours for employees residing in Colorado; 56 hours for employees residing in Washington
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Equal opportunity and inclusive interview accommodations