Field Reimbursement Manager, Neuroscience – Patient Engagement, Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution with healthcare providers and office staff regarding patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $102,000 - $177,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and reimbursement processes, including coding, billing, and prior authorizations, while effectively collaborating with healthcare providers and internal teams. Possesses strong problem-solving skills and the ability to build trust-based relationships in a complex healthcare environment.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ExperienceAccount Management SkillsHealthcare Provider CollaborationData Analysis Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CodingBillingPrior AuthorizationAppeals ProcessesPharmacy Benefit DesignMedical Benefit DesignRevenue Cycle ManagementHealthcare OperationsQuantitative Data AnalysisQualitative Data Analysis

Soft Skills

Problem-Solving AbilityRelationship BuildingCollaborationCommunication SkillsInfluencing Skills

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft ExcelPatient Support HUB Services

Certifications & Qualifications

Advanced Degree in Healthcare or BusinessRelevant Certifications in Prior AuthorizationBilling and Coding Certifications

Industry Keywords

NeuroscienceMedicareMedicaidManaged CareBuy & BillAssignment of Benefit (AOB)Pharmaceutical ReimbursementBiotechnology ProductsHealthcare EcosystemMarket Dynamics

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution with healthcare providers and office staff regarding patient access to J&J Neuroscience therapies
Spend up to 50% of time on-site with HCPs and HCP staff, assessing education needs and facilitating stakeholder collaboration
Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives, key account managers, managed care colleagues, and other field support team members
Serve as the local team’s access, fulfillment, and reimbursement expert
Lead compliant access and fulfillment discussions
Use data and account management skills to address access barriers proactively
Address critical patient access and affordability issues with urgency and accountability
Conduct field-based reimbursement and access support, education, and creative problem-solving in accordance with FRM Rules of Engagement
Build trust-based relationships with customers in assigned accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of national, regional, local, and account market dynamics, including coverage and coding requirements
Expand knowledge of hub and specialty distribution channels to improve practice and patient support
Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, Commercial, and other payer types
Execute business according to ethical, legal, and compliance standards and complete required training

Requirements

What you’ll need

Bachelor’s degree (preferably in healthcare or business/public administration)
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting, building strong customer relationship
Demonstrated expertise with both pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience (revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes)
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios and identify solutions in a timely and efficient manner
Superior written and verbal communication skills and efficient follow-through
Experience working with patient support HUB services
Valid US driver’s license and a driving record in compliance with company standards
Permanent residence in the listed territory
Extensive knowledge of medication access channels, including pharmacy and medical benefit, buy & bill, and/or assignment of benefit (AOB)
Ability to analyze highly complex quantitative and qualitative data
Ability to remain current on and anticipate changes in product coverage, access knowledge, marketplace conditions, and stakeholder practices
Ability to understand and adapt to the changing healthcare ecosystem
Neuroscience disease state experience preferred
Advanced degree and/or relevant certifications in prior authorization and/or billing and coding preferred
Understanding of Medicare, Medicaid, and private payer initiatives affecting reimbursement of pharmaceutical and biotechnology products preferred
Salesforce.com CRM, Microsoft Word, and Excel preferred
Commitment to learning emerging technologies such as AI
Up to 75% travel

Benefits

Comp & perks

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Up to 75% travel associated with the field-based role
Inclusive interview accommodations for applicants with disabilities