Field Reimbursement Manager – Neuroscience, Patient Engagement & Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $102,000 - $177,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and reimbursement processes, including coding, billing, and prior authorizations, while effectively collaborating with healthcare providers and internal teams to resolve access barriers. Possesses strong communication skills and a commitment to ethical standards in managing patient support and account logistics.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ExperienceAccount Management SkillsHealthcare Provider CollaborationKnowledge of Coding and Billing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CodingBillingPrior AuthorizationsPharmacy Benefit DesignMedical Benefit DesignAppeals ProcessesAccount ManagementMarket AccessData AnalysisProblem-Solving

Soft Skills

Relationship BuildingCollaborationInfluencingCommunicationFollow-Through

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft ExcelPatient Support HUB Services

Certifications & Qualifications

Advanced Degree in Healthcare or BusinessRelevant Certifications in Prior AuthorizationBilling and Coding Certifications

Industry Keywords

NeuroscienceMedicareMedicaidPrivate Payer InitiativesCompliance StandardsEthical StandardsMarket DynamicsHub and Specialty Distribution Channels

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
Spend up to 50% of time on-site with healthcare providers and their staff
Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
Serve as an access, fulfillment, and reimbursement expert for the local team
Lead compliant access and fulfillment discussions
Use data and account management skills to address access barriers
Address critical patient access and affordability issues
Conduct field-based reimbursement and access support, education, and problem-solving
Build trust-based relationships with customers in assigned accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Grow knowledge of hub and specialty distribution channels
Serve as subject matter expert on access and affordability solutions across payer types
Complete business activities in accordance with ethical, legal, and compliance standards and required training

Requirements

What you’ll need

Bachelor’s degree, preferably in healthcare or business/public administration
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting
Expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios
Superior written and verbal communication skills and efficient follow-through
Experience working with patient support HUB services
Valid US driver’s license and driving record compliant with company standards
Permanent residence in the listed territory
Neuroscience disease state experience preferred
Advanced degree and/or relevant certifications in prior authorization and/or billing and coding preferred
Strong market access and business acumen preferred
Understanding of Medicare, Medicaid, and private payer initiatives preferred
Technical knowledge of payer policy, including coding, coverage, and payment preferred
Salesforce.com CRM, Microsoft Word, and Excel preferred
Commitment to learning emerging technologies, such as AI
Ability to travel up to 75% of the time

Benefits

Comp & perks

Field-based work arrangement
Travel reimbursement/support implied by field-based territory travel
Equal opportunity employer
Inclusive interview process and disability accommodations
Employee assistance with accommodation requests