Field Reimbursement Manager, Oncology – Patient Engagement, Customer Solution

Johnson & Johnson

. Serve as the primary field-based lead for proactive education, assistance, and issue resolution related to patient access to J&J Oncology therapies .

Posted 11/11/2026full-timeCleveland • Ohio • United StatesMid-LevelSenior💰 $105,000 - $181,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and reimbursement processes, including coding and billing, while effectively collaborating with healthcare providers and internal teams. Possesses strong problem-solving skills and the ability to build trust-based relationships within the oncology sector.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ExperienceOncology Disease State KnowledgeStrong Communication SkillsAccount Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CodingBillingPrior AuthorizationRevenue Cycle ManagementPharmacy BenefitsMedical BenefitsBuy-and-BillMarketplace MonitoringProblem-SolvingTerritory Management

Soft Skills

Relationship BuildingCollaborationInfluencingCommunicationFollow-Through

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft ExcelPatient Support HUB Services

Certifications & Qualifications

Advanced Degree in Healthcare or BusinessRelevant Certifications in Prior AuthorizationBilling and Coding Certifications

Industry Keywords

OncologyMedicareMedicaidManaged CarePayer PolicyCoding RequirementsCoverageCompliance StandardsMarket AccessAffordability Solutions

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for proactive education, assistance, and issue resolution related to patient access to J&J Oncology therapies
Spend a minimum of 50% of time on-site with healthcare providers and assess their education needs
Educate healthcare providers on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
Address critical patient access and affordability issues
Provide field-based reimbursement and access support, education, and creative problem-solving
Build trust-based relationships with customers across assigned Oncology accounts
Manage territory logistics, routing, and account business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Develop knowledge of hub and specialty distribution channels to improve practice and patient support
Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, Commercial, and other payer types
Execute business in accordance with ethical, legal, and compliance standards
Monitor product coverage, access changes, marketplace conditions, and stakeholder practices
Customize resources and messaging for healthcare providers and staff

Requirements

What you’ll need

Bachelor’s degree (preferably in healthcare or business/public administration)
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting
Demonstrated expertise with pharmacy and medical/buy & bill benefits, coding, and billing
Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios and identify solutions
Superior written and verbal communication skills and efficient follow-through
Experience working with patient support HUB services
Valid US driver’s license and driving record compliant with company standards
Ability to maintain up to 50% travel, with occasional overnight stay
Permanent residence in the listed territory
Oncology disease state experience preferred
Advanced degree and/or relevant certifications in prior authorization and/or billing and coding preferred
Strong market access and business acumen preferred
Understanding of Medicare, Medicaid, and private payer initiatives preferred
Technical knowledge of payer policy, reimbursement, coding, coverage, and payment preferred
Competence with Salesforce.com CRM, Microsoft Word, and Excel preferred
Commitment to learning emerging technologies such as AI preferred

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and disability accommodations