Field Service Team Lead

Johnson & Johnson

. Lead and work with a team of Field Service Engineers .

Posted 9/21/2026full-timeRemote • United StatesSenior💰 $94,000 - $151,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Field Service Engineers and overseeing the installation, operation, and maintenance of medical equipment, particularly in the electrophysiology market. Strong project management and customer service skills are essential for ensuring compliance and customer satisfaction.

Highest-signal resume keywords

Field Service ManagementElectrophysiology KnowledgeProject ManagementCustomer Service ExperienceLeadership Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Biomedical EngineeringData AnalysisPreventive MaintenanceService Management SystemStandard Test EquipmentEquipment InstallationTroubleshootingTechnical DocumentationEquipment ModificationHealth and Safety Compliance

Soft Skills

Communication SkillsProblem-Solving SkillsNegotiation SkillsOrganizational SkillsCollaboration Skills

Tools & Technologies

Microsoft OfficeDigital VoltmeterService Management Software

Certifications & Qualifications

Vocational/Trade CertificateHealthcare Vendor Credentialing

Industry Keywords

CardiologyAblation MarketField Service EngineeringMedical EquipmentHospital Environment

About the role

Key responsibilities & impact

Lead and work with a team of Field Service Engineers
Manage account schedules and perform installation, operation, repair, and modification of equipment within the assigned territory
Manage the region and schedule technical/engineering work supporting Biosense Webster products
Respond to emergency service requests, troubleshoot causes, and take corrective action
Provide guidance to doctors, nurses, hospital biomedical engineers, Field Service Specialists, and representatives
Develop and maintain preventive maintenance programs and equipment service records
Advise and assist with equipment design changes to improve efficiency and reduce operating costs
Develop project plans for installation planning of new equipment
Manage customer expectations and customer satisfaction
Complete Service Management System updates and documentation
Process RMA returns and manage personal and regional inventories and audits
Support beta-site installations, advanced repairs, core team participation, product improvements, and regional training
Assist with on-the-job training for Field Service Engineers
Serve as the regional primary escalation point for service-delivery support issues
Communicate business issues and opportunities to the next management level
Ensure assigned Field Service Engineers follow Health, Safety, and Environmental guidelines
Ensure compliance with federal, state, local, and Company regulations, policies, and procedures
Perform other duties as assigned

Requirements

What you’ll need

Vocational/Trade Certificate with preferably 4/6 years related work experience
Associate degree with 6 years’ experience in Cardiology or Electrophysiology (preferred) field
Associate degree with 6 years’ experience as a biomed in hospital environment or in medical
Bachelor’s degree (preferred) in Biomedical Engineering or Electronics/Electrical or Computer
Project Management, Presentation, and good communication skills
Customer service experience and data analysis experience
Leadership skills, preferably with experience leading teams
English verbal and written communication skills
Excellent negotiation and collaboration skills
Problem-solving skills
Knowledge of service management system is a plus
Strong understanding of electrophysiology/ablation market
Ability to travel on short notice; frequent air travel
Must live in short proximity of a major airport
Ability to operate a company vehicle with appropriate license
Respect and apply safety rules and procedures
Participate in incident investigation
Maintain healthcare vendor credentialing as an employee of BWI
PC proficiency and knowledge of Microsoft Office applications including Word, Excel, and Access
Knowledge of standard test equipment including Digital Voltmeter (DVM)
Organizational skills
Ability to work weekends and off-hours as needed
Ability to lift up to 60 lbs.; heavy lifting, standing, and bending required
Use personal protective equipment (PPE) and safety devices as required

Benefits

Comp & perks

Company car through the Company’s FLEET program
Consolidated retirement plan (pension)
Savings plan (401(k))
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year