Field Service Team Lead

Johnson & Johnson

. Lead and work in the field with Field Service Engineers supporting customer systems .

Posted 9/21/2026full-timeRemote • United StatesSenior💰 $94,000 - $151,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing field service operations, including installation, repair, and maintenance of medical equipment, while ensuring compliance with health and safety regulations. Possesses strong project management, customer service, and communication skills to effectively lead teams and enhance customer satisfaction.

Highest-signal resume keywords

Field Service ManagementProject ManagementCustomer ServiceElectrophysiology KnowledgeLeadership Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationRepairPreventive MaintenanceData AnalysisService Management SystemBiomedical EngineeringElectronicsStandard Test EquipmentMicrosoft WordMicrosoft Excel

Soft Skills

Communication SkillsProblem-Solving SkillsNegotiation SkillsCollaboration Skills

Tools & Technologies

Digital VoltmeterService Management System

Certifications & Qualifications

Vocational/Trade CertificateHealthcare Vendor Credentialing

Industry Keywords

CardiologyElectrophysiologyMedical EquipmentField Service EngineeringHealth and Safety Regulations

About the role

Key responsibilities & impact

Lead and work in the field with Field Service Engineers supporting customer systems
Manage account schedules and perform installation, operation, repair, and modification of equipment
Manage the region and schedule technical and engineering support for Biosense Webster products
Respond to emergency service requests, troubleshoot causes, and take corrective action
Guide doctors, nurses, hospital biomedical engineers, field service specialists, and representatives
Devise and implement preventive maintenance programs and maintain service records
Advise and assist with equipment design changes to improve efficiency and reduce operating costs
Develop project plans for installation planning of new equipment
Manage customer expectations and customer satisfaction
Complete Service Management System updates and documentation
Process RMA returns and manage personal and regional inventory audits
Provide beta site support and installation
Assist with on-the-job and regional training for Field Service Engineers
Provide advanced support and repair
Participate in core teams and product design improvements
Ensure assigned Field Service Engineers follow health, safety, and environmental guidelines
Serve as the regional primary escalation point for service delivery issues
Communicate business issues and opportunities to the next management level
Ensure compliance with federal, state, local, and company regulations, policies, and procedures
Perform other duties as assigned

Requirements

What you’ll need

Vocational/Trade Certificate with preferably 4/6 years related work experience
Associate degree with 6 years’ experience in Cardiology or Electrophysiology (preferred) field
Associate degree with 6 years’ experience as a biomed in a hospital environment or in medical
Bachelor’s degree (preferred) in Biomedical Engineering, Electronics/Electrical, or Computer
Project Management and presentation skills
Customer service and data analysis experience
Leadership skills, preferably with experience leading teams
English verbal and written communication skills
Excellent negotiation and collaboration skills
Problem-solving skills
Knowledge of the service management system is a plus
Strong understanding of the electrophysiology/ablation market
Ability to travel on short notice, including frequent air travel
Must live in short proximity to a major airport
Ability to operate a company vehicle with appropriate license
Ability to work weekends and off-hours as needed
PC proficiency and knowledge of Microsoft Word, Excel, and Access
Knowledge of standard test equipment, including Digital Voltmeter (DVM)
Ability to lift up to 60 lbs.; frequent standing, lifting, and bending required
Ability to use personal protective equipment and safety devices
Ability to maintain healthcare vendor credentialing as an employee of BWI
Ability to work effectively with internal and external peers and stakeholders
Ability to respect and apply safety rules and procedures
Office/Field time 25%/75%; Home office/Field locations 50/50

Benefits

Comp & perks

Company car through the Company’s FLEET program
Pension plan
401(k) savings plan
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; 48 hours per calendar year for employees residing in Colorado; 56 hours per calendar year for employees residing in Washington
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year