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Field Service Team Leader
Johnson & Johnson. Lead and work with Field Service Engineers to support customer systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Field Service Engineers and customer systems, with a strong focus on equipment installation, maintenance, and compliance with health and safety regulations. Proficient in project management, customer service, and data analysis within the healthcare sector.
Highest-signal resume keywords
Field Service ManagementProject ManagementCustomer ServiceElectrophysiology KnowledgeLeadership Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Equipment InstallationPreventive MaintenanceTroubleshootingData AnalysisService Management SystemsDigital Voltmeter (DVM) ProficiencyHealthcare Vendor CredentialingTechnical DocumentationCompliance with RegulationsProblem-Solving
Soft Skills
Communication SkillsNegotiation SkillsCollaboration SkillsCustomer Satisfaction ManagementTraining and Mentoring
Tools & Technologies
Microsoft Office ApplicationsService Management SystemsPersonal Protective EquipmentCompany Vehicle Operation
Certifications & Qualifications
Vocational/Trade CertificateAssociate Degree in Biomedical EngineeringHealthcare Vendor Credentialing
Industry Keywords
CardiologyElectrophysiologyBiomedical EngineeringHospital EnvironmentHealth, Safety, and Environmental Guidelines
About the role
Key responsibilities & impact- Lead and work with Field Service Engineers to support customer systems
- Manage account schedules, regional schedules, and technical/engineering work
- Install, operate, repair, modify, and provide advanced support for equipment
- Respond to emergency service requests, troubleshoot causes, and take corrective action
- Guide doctors, nurses, hospital biomedical engineers, Field Service Specialists, and representatives
- Develop preventive maintenance programs and maintain equipment performance and service records
- Support equipment design changes to improve efficiency and reduce operating costs
- Develop project plans for new equipment installation
- Manage customer expectations and resolve customer satisfaction issues
- Complete Service Management System updates and documentation
- Process RMA returns and manage regional and personal trunk inventories
- Provide feedback for product design improvements and support beta-site installations
- Assist with on-the-job and regional training for Field Service Engineers
- Participate in core teams and product design and improvement
- Ensure assigned Field Service Engineers follow Health, Safety, and Environmental guidelines
- Serve as the regional escalation point for service delivery issues
- Communicate business issues and opportunities to management
- Ensure compliance with applicable laws, regulations, policies, and procedures
Requirements
What you’ll need- Vocational/Trade Certificate with preferably 4/6 years related work experience
- Associate degree with 6 years’ experience in Cardiology or Electrophysiology (preferred) field
- Associate degree with 6 years’ experience as a biomed in hospital environment or in medical
- Bachelor’s degree (preferred) in Biomedical Engineering, Electronics/Electrical, or Computer
- Project Management and presentation skills
- Customer service and data analysis experience
- Leadership experience, preferably leading teams
- English verbal and written communication skills
- Excellent negotiation and collaboration skills
- Problem-solving skills
- Knowledge of service management systems is a plus
- Strong understanding of electrophysiology/ablation market
- Ability to travel on short notice and frequent air travel
- Must live in short proximity of a major airport
- Ability to operate a company vehicle with appropriate license
- Ability to work weekends and off hours as needed
- Ability to lift up to 60 lbs.; frequent standing, lifting, bending, and heavy equipment handling
- Use of personal protective equipment and safety devices
- Healthcare vendor credentialing as an employee of BWI
- PC proficiency and Microsoft Office applications, including Word, Excel, and Access
- Knowledge of standard test equipment, including Digital Voltmeter (DVM)
- English language verbal and written communication skills
Benefits
Comp & perks- Company car through the Company’s FLEET program
- Home office and field locations split 50/50
- Inclusive work environment
- Equal opportunity employment
- Applicant accommodation support