FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Field Service Team Leader
Johnson & Johnson. Lead and work with Field Service Engineers supporting customer systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer systems and providing advanced technical support in a healthcare environment, with a strong focus on customer satisfaction and compliance with safety and regulatory standards.
Highest-signal resume keywords
Biomedical EngineeringProject ManagementCustomer ServiceElectrophysiology KnowledgeLeadership Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Equipment InstallationTroubleshootingPreventive MaintenanceData AnalysisService-Management DocumentationRMA ProcessingStandard Test EquipmentPC ProficiencyMicrosoft WordMicrosoft Excel
Soft Skills
Communication SkillsNegotiation SkillsCollaboration SkillsProblem-Solving Skills
Tools & Technologies
Digital VoltmeterPersonal Protective Equipment
Certifications & Qualifications
Vocational/Trade CertificateHealthcare Vendor Credentialing
Industry Keywords
CardiologyElectrophysiologyField Service EngineeringCustomer SatisfactionHealth and Safety Compliance
About the role
Key responsibilities & impact- Lead and work with Field Service Engineers supporting customer systems
- Manage account schedules, regional schedules, and technical engineering work
- Install, operate, repair, modify, and provide advanced support for equipment
- Respond to emergency service requests, troubleshoot causes, and take corrective action
- Guide doctors, nurses, hospital biomedical engineers, Field Service Specialists, and representatives
- Develop preventive maintenance programs and maintain equipment service records
- Support equipment design changes and product improvements
- Develop installation project plans for new equipment
- Manage customer expectations and drive customer satisfaction
- Complete service-management documentation and RMA processing
- Manage regional inventories and complete required audits
- Provide beta-site support and installations
- Assist with on-the-job and regional training
- Participate in core teams and support service-area management
- Serve as the regional escalation point for service-delivery issues
- Communicate business issues and opportunities to management
- Ensure team compliance with health, safety, environmental, regulatory, and company requirements
- Perform other assigned duties
Requirements
What you’ll need- Vocational/Trade Certificate with preferably 4/6 years related work experience
- Associate degree with 6 years’ experience in Cardiology or Electrophysiology preferred field
- Associate degree with 6 years’ experience as a biomed in a hospital or medical environment
- Bachelor’s degree preferred in Biomedical Engineering, Electronics/Electrical, or Computer Engineering
- Project management, presentation, communication, customer service, and data analysis skills
- Leadership experience, preferably leading teams
- English verbal and written communication skills
- Excellent negotiation and collaboration skills
- Problem-solving skills
- Knowledge of electrophysiology/ablation market
- Ability to travel on short notice, including frequent air travel
- Must live in short proximity to a major airport
- Ability to operate a company vehicle with an appropriate license
- Ability to work weekends and off-hours as needed
- Ability to lift up to 60 lbs.; frequent standing, lifting, and bending
- PC proficiency and knowledge of Microsoft Word, Excel, and Access
- Knowledge of standard test equipment, including digital voltmeter
- Ability to use personal protective equipment and follow safety procedures
- Ability to participate in incident investigations
- Healthcare vendor credentialing as an employee of BWI
Benefits
Comp & perks- Company car through the Company’s FLEET program
- Home office and field locations split 50/50
- Inclusive interview process and accommodations for applicants with disabilities