Global BPO Performance Excellence Leader

Johnson & Johnson

. Define and deploy global operational standards across all distribution center sites .

Posted 10/5/2026full-timeRemote • United States, Switzerland, BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in defining and deploying global operational standards, driving continuous improvement methodologies, and optimizing performance through data-driven insights. Proven ability to lead high-performing teams and ensure compliance with regulatory standards in logistics environments.

Highest-signal resume keywords

Supply Chain OperationsOperational ExcellenceCost-to-Serve/Deliver ModelingLean Six Sigma Black BeltBenchmarking and Performance Analytics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Global Operational StandardsContinuous Improvement MethodologiesData MiningProcess MappingDistribution Center OperationsPerformance ManagementSite Master PlanningWaste ReductionPackaging OptimizationHSE Compliance

Soft Skills

Stakeholder ManagementChange LeadershipCommunication SkillsInfluencing SkillsTeam Leadership

Certifications & Qualifications

Lean Six Sigma Black BeltAPICSCSCP

Industry Keywords

Medical DevicePharmaceuticalRegulated IndustriesLogisticsOperational Efficiency

About the role

Key responsibilities & impact

Define and deploy global operational standards across all distribution center sites
Ensure consistency across J&J-owned and 3PL-operated facilities
Establish and govern distribution center archetypes, performance expectations, and operating models
Monitor adherence and drive standardization across regions
Own global standards and governance for site master planning, continuous improvement, HSE, performance management, SLAs, site scorecards, packaging optimization, waste reduction, and operational efficiency
Lead internal and external benchmarking to generate industry and competitive insights
Develop and deploy Cost-to-Deliver/Serve models and strategies
Provide data-driven insights to optimize performance and inform strategic decisions
Define and deploy continuous improvement methodologies across the network
Establish and lead global communities of practice
Act as Global Business Process Owner for Deliver Performance Excellence
Own process governance, standardization, and harmonization globally
Approve global standards and manage deviations or localizations
Build and lead a high-performing global team
Drive leadership capability, succession planning, and talent development
Champion diversity, inclusion, and employee wellbeing
Ensure compliance with company policies, regulatory standards, and HSE requirements
Elevate risks, issues, and improvement opportunities to senior leadership
Support operational excellence and transformation initiatives

Requirements

What you’ll need

12–15+ years of progressive experience in Supply Chain Operations, Operational Excellence, or Distribution/Warehouse Management
Proven track record deploying operational standards across global logistics networks
Strong experience in benchmarking and performance analytics
Strong experience in Cost-to-Serve/Deliver modeling
Experience with continuous improvement methodologies, including Lean and Six Sigma
Experience in Medical Device, Pharmaceutical, or regulated industries preferred
Bachelor’s degree required
Master’s degree in Supply Chain, Engineering, Business, or related field preferred
Deep expertise in distribution center operations and operational excellence frameworks
Strong analytical capabilities, including benchmarking, process mapping, and data mining
Experience developing and enforcing global operational standards
Knowledge of EHS, quality, and regulatory requirements in logistics environments
Strong stakeholder management and influencing skills in a global matrix
Change leadership mindset with ability to drive continuous improvement culture
Excellent communication and executive presentation skills
Lean Six Sigma Black Belt or equivalent preferred
APICS, CSCP, or equivalent supply chain certification preferred

Benefits

Comp & perks

Equal Opportunity Employer
Inclusive interview process and reasonable accommodation support
Employee wellbeing emphasis
Diversity and inclusion commitment
Approximately 25% domestic and international travel