Global BPO Performance Excellence Leader

Johnson & Johnson

. Define and deploy global operational standards across all distribution center sites .

Posted 10/5/2026full-timeRemote • United States, Switzerland, BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in global operational standards, continuous improvement methodologies, and performance management within supply chain operations. Proven ability to lead high-performing teams and drive operational excellence in regulated industries.

Highest-signal resume keywords

Global Operational StandardsContinuous Improvement MethodologiesCost-To-Serve/Deliver ModelingBenchmarking and Performance AnalyticsDistribution Center Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply Chain OperationsOperational ExcellencePerformance ManagementProcess MappingData MiningLean MethodologySix SigmaEHS ComplianceQuality StandardsRegulatory Requirements

Soft Skills

Stakeholder ManagementInfluencing SkillsCommunication SkillsExecutive Presentation SkillsTeam Leadership

Certifications & Qualifications

Lean Six Sigma Black BeltAPICSCSCP

Industry Keywords

Medical DevicePharmaceuticalLogisticsWarehouse ManagementGlobal Logistics Networks

About the role

Key responsibilities & impact

Define and deploy global operational standards across all distribution center sites
Ensure consistency across J&J-owned and 3PL-operated facilities
Establish and govern distribution center archetypes, performance expectations, and operating models
Monitor adherence and drive standardization across regions
Own global standards and governance for site master planning, continuous improvement, HSE, quality, performance management, SLAs, site scorecards, packaging optimization, waste reduction, and operational efficiency
Lead internal and external benchmarking and generate industry and competitive insights
Develop and deploy Cost-to-Deliver/Serve models and strategies
Provide data-driven insights to optimize performance and inform strategic decisions
Define and deploy continuous improvement methodologies across the network
Establish and lead global communities of practice
Act as Global Business Process Owner for Deliver Performance Excellence
Own global process governance, standardization, and harmonization
Approve global standards and manage deviations or localizations
Build and lead a high-performing global team
Drive leadership capability, succession planning, and talent development
Champion diversity, inclusion, and employee wellbeing
Ensure compliance with company policies, regulatory standards, and HSE requirements
Elevate risks, issues, and improvement opportunities to senior leadership
Support operational excellence and transformation initiatives
Travel approximately 25% domestically and internationally

Requirements

What you’ll need

12–15+ years of progressive experience in Supply Chain Operations, Operational Excellence, or Distribution/Warehouse Management
Proven track record deploying operational standards across global logistics networks
Strong experience in benchmarking and performance analytics
Strong experience in Cost-to-Serve/Deliver modeling
Experience with continuous improvement methodologies (Lean, Six Sigma)
Bachelor’s degree required
Deep expertise in distribution center operations and operational excellence frameworks
Strong analytical capabilities, including benchmarking, process mapping, and data mining
Experience developing and enforcing global operational standards
Knowledge of EHS, quality, and regulatory requirements in logistics environments
Strong stakeholder management and influencing skills in a global matrix
Ability to drive a continuous improvement culture
Excellent communication and executive presentation skills
Lean Six Sigma Black Belt or equivalent preferred
APICS, CSCP, or equivalent supply chain certification preferred
Experience in Medical Device, Pharmaceutical, or regulated industries preferred

Benefits

Comp & perks

Inclusive work environment
Employee wellbeing
Diversity and inclusion commitment
Inclusive interview process and accommodation support