Global Product Analyst

Johnson & Johnson

. Support Customer Service Experience business requirements, process optimization, capability roadmap, and backlog prioritization .

Posted 9/24/2026full-timeNew Brunswick • New Jersey • United StatesJuniorMid-Level💰 $94,000 - $151,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supporting customer service experience through process optimization, business transformation, and effective communication. Proficient in facilitating cross-functional alignment and delivering training programs to ensure successful adoption of new processes.

Highest-signal resume keywords

Business AnalysisCustomer Service OperationsAgile MethodologyCRM/CXM PlatformsOrganizational Change Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementUser StoriesBacklog PrioritizationData AnalysisTraining Program Delivery

Soft Skills

Interpersonal SkillsFacilitation SkillsAnalytical Skills

Tools & Technologies

Microsoft Dynamics

Certifications & Qualifications

Prosci Certification

Industry Keywords

Customer Service ExperienceBusiness TransformationChange AdoptionCross-Functional AlignmentOperational Impact

About the role

Key responsibilities & impact

Support Customer Service Experience business requirements, process optimization, capability roadmap, and backlog prioritization
Translate business needs into user stories and support backlog readiness and prioritization
Partner with IT and Product teams to deliver products aligned with business needs
Support the organizational change and adoption strategy
Develop clear, business-focused communications
Engage partners and capture feedback to drive cross-functional alignment
Support development and delivery of role-based training and enablement
Align training, communications, and documentation to support adoption
Build capabilities to sustain new ways of working after launch
Support testing, deployment, and post-launch stabilization
Facilitate workshops and cross-functional forums to drive decisions and resolve issues
Capture feedback and support continuous improvement
Track and report progress against adoption, service efficiency, and process performance targets
Support efforts to ensure business benefits are realized and sustained

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
2–5 years’ experience in Service, Commercial Operations, business analysis, or related roles
Experience supporting business transformation, product delivery, or process improvement
Solid understanding of Customer Service operations (preferred)
Experience supporting change, adoption, and partner alignment
Strong analytical, facilitation, and interpersonal skills
Data-driven approach with experience tracking adoption and operational impact
Experience with CRM/CXM platforms (e.g., Microsoft Dynamics) (preferred)
Agile experience, including user stories, backlog, and refinement (preferred)
Organizational change exposure or certification, e.g., Prosci (preferred)
Experience supporting or delivering training programs (preferred)

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and accommodation support for applicants with disabilities