Group Product Director – Strategic Customer Solutions

Johnson & Johnson

. Lead the Strategic Customer Solutions team within Trade and Marketing Solutions and Strategic Customer Group .

Posted 9/22/2026full-timeUnited StatesLead💰 $150,000 - $258,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing customer operational readiness strategies, leveraging insights to drive healthcare innovation and improve therapy adoption. Proven ability to lead cross-functional teams and influence stakeholders through data-driven recommendations.

Highest-signal resume keywords

Customer Operational ReadinessHealthcare Innovation InitiativesCross-Functional Team LeadershipStrategic ThinkingStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer-Focused StrategiesOperational Readiness ProgramsMarket AccessData-Driven RecommendationsBusiness Case DevelopmentHealthcare Delivery TrendsEmerging Customer NeedsPerformance MetricsScalable Business SolutionsMatrix Environment Leadership

Soft Skills

Executive CommunicationInfluence SkillsStrategic ThinkingPeople LeadershipStakeholder Management

Certifications & Qualifications

BA/BSMBA Preferred

Industry Keywords

HealthcarePharmaceuticalBiotechConsultingHealth SystemProvider OperationsCommercial LeadershipCustomer InsightsCare Delivery EcosystemsTherapy Adoption

About the role

Key responsibilities & impact

Lead the Strategic Customer Solutions team within Trade and Marketing Solutions and Strategic Customer Group
Set the vision, strategy, and execution framework for identifying customer operational barriers and developing innovative solutions
Lead Customer Operational Readiness Solutions, Enterprise Customer Solutions, and Digital Health Solutions
Generate customer and market insights and develop scalable operational solutions
Enable connected care delivery models that improve customer readiness, accelerate therapy adoption, and support patient access
Partner with Brand Marketing, Market Access, Account Management, Medical Affairs, Global Launch Teams, Health IT, PECS, and SCG leadership
Define and execute the Strategic Customer Solutions vision, priorities, and operating model
Develop customer operational readiness strategies across the enterprise and across pre-launch, launch, and post-launch periods
Drive innovation by identifying emerging customer needs, healthcare delivery trends, and operational challenges
Lead complex cross-functional initiatives involving internal functions and external stakeholders
Represent Strategic Customer Solutions in launch readiness planning, customer operational readiness strategy development, and strategic account initiatives
Influence senior leaders through data-driven recommendations, business cases, and insight generation
Lead and develop a high-performing team with direct people management responsibility

Requirements

What you’ll need

BA/BS required; MBA preferred
Minimum 10 years’ business experience, including at least 8 years of demonstrated marketing experience and proven performance
Significant healthcare, pharmaceutical, biotech, consulting, health system, market access, provider operations, or commercial leadership experience
Demonstrated success developing and implementing customer-focused strategies, operational readiness programs, or healthcare innovation initiatives
Experience leading complex cross-functional teams in matrix environments
Strong understanding of provider, payer, health system, and care delivery ecosystems
Ability to translate customer insights into scalable business solutions and measurable outcomes
Proven people leadership experience with direct management responsibility
Excellent executive communication, strategic thinking, stakeholder management, and influence skills
Up to 20% travel, predominantly in the United States

Benefits

Comp & perks

Participation in the Company’s consolidated retirement plan (pension)
Savings plan (401(k))
Eligibility to participate in the Company’s long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Flexible work arrangement with 3 days in-office and 2 days remote work