Group Product Director – Strategic Customer Solutions

Johnson & Johnson

. Lead the Strategic Customer Solutions team within Trade and Marketing Solutions and Strategic Customer Group .

Posted 9/22/2026full-timeUnited StatesLead💰 $150,000 - $258,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing customer operational readiness strategies, leveraging insights to drive scalable business solutions in healthcare and pharmaceutical environments. Proven ability to lead cross-functional teams and influence stakeholders through strategic communication and data-driven recommendations.

Highest-signal resume keywords

Customer Operational ReadinessHealthcare Innovation InitiativesCross-Functional Team LeadershipStrategic ThinkingStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Marketing ExperienceOperational Readiness ProgramsCustomer-Focused StrategiesData-Driven RecommendationsBusiness Case Development

Soft Skills

Executive CommunicationInfluence SkillsPeople Leadership

Tools & Technologies

Digital Health SolutionsHealthcare Technology Partnerships

Certifications & Qualifications

BA/BSMBA Preferred

Industry Keywords

HealthcarePharmaceuticalBiotechMarket AccessProvider Operations

About the role

Key responsibilities & impact

Lead the Strategic Customer Solutions team within Trade and Marketing Solutions and Strategic Customer Group
Set the vision, strategy, and execution framework for identifying customer operational barriers and developing innovative solutions
Accelerate adoption of Johnson & Johnson Innovative Medicine therapies across sites of care, IDNs, health systems, specialty networks, and payer customers
Lead Customer Operational Readiness Solutions, Enterprise Customer Solutions, and Digital Health Solutions
Generate market and customer insights, develop scalable operational solutions, and enable connected care delivery models
Embed customer operational readiness into launch planning, access strategies, and long-term growth objectives
Define and execute the Strategic Customer Solutions vision, priorities, and operating model
Develop enterprise customer operational readiness strategies across pre-launch, launch, and post-launch periods
Partner with brand, market access, and account management leaders on launch readiness, customer engagement, reimbursement planning, and access strategies
Identify emerging customer needs, healthcare delivery trends, and operational challenges for new solutions
Lead complex cross-functional initiatives with internal functions and external stakeholders
Represent Strategic Customer Solutions in launch readiness planning, operational readiness strategy development, and strategic account initiatives
Influence senior leaders through data-driven recommendations, business cases, and insight generation
Lead and develop a high-performing team with direct people management responsibility

Requirements

What you’ll need

BA/BS required; MBA preferred
Minimum 10 years’ business experience
At least 8 years of demonstrated marketing experience and proven performance
Significant healthcare, pharmaceutical, biotech, consulting, health system, market access, provider operations, or commercial leadership experience
Demonstrated success developing and implementing customer-focused strategies, operational readiness programs, or healthcare innovation initiatives
Experience leading complex cross-functional teams in matrix environments
Strong understanding of provider, payer, health system, and care delivery ecosystems
Ability to translate customer insights into scalable business solutions and measurable outcomes
Proven people leadership experience with direct management responsibility
Excellent executive communication, strategic thinking, stakeholder management, and influence skills
Up to 20% travel, predominantly in the United States
Experience leading innovation, digital health, healthcare technology partnerships, or enterprise customer initiatives preferred
Demonstrated commitment to learning emerging technologies such as AI preferred

Benefits

Comp & perks

Participation in the Company’s consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; Colorado employees – 48 hours; Washington employees – 56 hours
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and disability accommodations