Implementation Manager

Johnson & Johnson

. Act as the primary point of contact for assigned implementations and own end-to-end delivery .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HUB services implementation management and patient support programs, with a strong focus on project management, stakeholder collaboration, and process optimization. Proven ability to lead cross-functional teams and deliver solutions that enhance patient access and affordability.

Highest-signal resume keywords

HUB Services Implementation ManagementPatient Support ProgramsProject ManagementMicrosoft ExcelCollaboration with Cross-Functional Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementOperations ManagementProcess DevelopmentProject Scope DefinitionWorkflow OptimizationProblem ResolutionSystem ImplementationTestingDocumentationTraining

Soft Skills

LeadershipStakeholder ManagementCommunicationAccountabilityCollaboration

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft Visio

Industry Keywords

Patient Access SolutionsAffordability SolutionsReimbursement ServicesFree Drug ProgramsPharmacy ServicesImmunologyOncologyMedical BenefitsInfusion Services

About the role

Key responsibilities & impact

Act as the primary point of contact for assigned implementations and own end-to-end delivery
Collaborate with stakeholders to develop process flows, requirements, and program solutions enhancing patient, provider, and agent experiences
Ensure timely product development and implementation meeting PSC/PECS expectations
Collaborate with the PSC technology group to review system requirements
Facilitate discussions with operational teams to determine needs and deliver workflow-optimizing solutions
Define project scope and translate it into actionable tasks and schedules
Manage implementation processes, including progress tracking, problem resolution, system implementation, testing, documentation, and training
Lead cross-functional teams toward project goals while maintaining quality and customer satisfaction
Plan project meetings and drive accountability for deliverables
Update stakeholders on progress and manage expectations
Identify issues, explore solutions, and implement effective resolutions
Provide post-launch historical context to operational leadership and assist with change requests and program enhancements
Perform additional duties based on staffing and implementation needs

Requirements

What you’ll need

Bachelor's Degree or higher
Minimum of 6 years’ experience in HUB services implementation management, program management or operations management
Deep knowledge of patient support programs and patient access and affordability solutions, such as reimbursement services, free drug programs, and pharmacy services
Demonstrated ability to lead, manage and successfully launch new process or technology enhancements
Proven ability to lead and collaborate effectively with direct and indirect project teams
Ability to conceptualize, develop, implement and evaluate projects and processes
Proficient with Microsoft Excel, Outlook, Word, and Visio
Preferred: Advanced Degree
Preferred: Program or clinical experience in immunology and/or oncology
Preferred: Experience in medical benefits and infusion services

Benefits

Comp & perks

Inclusive work environment
Equal opportunity employment
Interview process accommodations for applicants with disabilities
Up to 25% travel required (travel-related work arrangement)