Key Account Manager

Johnson & Johnson

. Lead Johnson & Johnson Vision Care ANZ strategy, including online key account customer management and end-to-end promotional implementation and marketing execution .

Posted 11/2/2026full-timeNorth Ryde • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Online Key Account Management and Marketing Execution, with a strong focus on ecommerce strategy, customer engagement, and financial planning. Proven ability to drive brand visibility and market share growth through innovative promotional strategies and collaboration across teams.

Highest-signal resume keywords

Online Key Account ManagementEcommerce Strategy DevelopmentCommercial Planning and Financial ManagementMarketing Asset DevelopmentCustomer Insights Analysis

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Ecommerce Commercial AcumenP&L ManagementForecastingPromotional Business Case DevelopmentMarket Share Growth Strategies

Soft Skills

Strategic ThinkingAttention to DetailProactive InitiativeCollaboration and TeamworkExceptional Communication

Industry Keywords

FMCGOnline RetailCustomer EngagementPromotional ImplementationOmni-Channel Market Dynamics

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Lead Johnson & Johnson Vision Care ANZ strategy, including online key account customer management and end-to-end promotional implementation and marketing execution
Shape a sustainable replenishment channel while achieving ACUVUE NTS targets and market share growth
Drive brand visibility, wearer retention, upgrades, and competitor switching
Lead ecommerce key account strategy and partnerships through customer engagement, joint planning, contract negotiation, and performance management
Set pricing, ranging, and channel policies; ensure ACUVUE availability and optimise cost-to-serve
Plan and execute marketing and promotions on customer sites, including asset development, collaborative campaigns, product visibility, content, placement, and ratings/reviews
Own commercial planning and financials, including promotional business cases, forecasts, budgets, gross-to-net management, campaign tracking, and gap-closure initiatives
Secure 100% local sourcing, monitor inventory, sell-in, and sell-out, and coordinate with Marketing, Supply Chain, Finance, and other stakeholders

Requirements

What you’ll need

Preferred minimum education: Bachelor’s degree
Preferred area of study: Business related discipline
Preferred related industry experience: Online FMCG – management of Major grocery and Pharmacy ecommerce retailers
5+ years of Online Key Account and Marketing experience with proven track record in multi-national company
Proven ecommerce commercial acumen with expertise in building business cases, managing P&L, and delivering accurate forecasts
Online Marketing experience via customer websites and database access
Ability to develop targeted marketing assets
Insights-driven understanding of customer needs and omni-channel market dynamics
Strategic thinking with attention to detail
Innovative, business-excellence and results focus
Proactive initiative to identify opportunities and mitigate risks
Ability to influence and drive outcomes through collaboration and teamwork
Exceptional communication and interpersonal skills; ability to thrive under pressure
Rights to work in Australia
Full driver's licence
Access to a vehicle

Benefits

Comp & perks

Competitive remuneration package
Continuous training and support
Award-winning leadership development programs
Inclusive, flexible, and accessible working arrangements
Equal opportunity employer supporting diversity and inclusion
Up to 18 weeks of parental leave to support new parents
4 days of volunteer leave to give back to the community
Option to purchase up to 2 weeks of additional annual leave for extra time off
Dedicated Wellbeing Day
Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
Employee Assistance Program for personal and professional support
Enhanced compassionate (caregiver) leave provisions, providing up to 30 days of additional support
Life insurance coverage