Manager, Customer and Vendor Master Operations

Johnson & Johnson

. Lead global Customer and Vendor Master Operations for Supply Chain .

Posted 10/5/2026full-timeUnited StatesSeniorLead💰 $102,000 - $204,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading global customer and vendor master data operations, with a strong focus on process improvement, data governance, and cross-functional collaboration. Proficient in managing ERP systems and ensuring data quality and compliance within supply chain and finance operations.

Highest-signal resume keywords

Master Data OperationsERP Systems ManagementData GovernanceCross-Functional LeadershipProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Data ManagementVendor Data ManagementData StandardizationWorkflow AutomationData Quality MetricsRegulatory ComplianceData MigrationTesting and TransformationService Delivery ImprovementPerformance Metrics

Soft Skills

Influencing Without AuthorityCoaching and DevelopmentStakeholder ManagementProblem SolvingOperational Prioritization

Tools & Technologies

SAPERP PlatformsData Management Systems

Industry Keywords

Supply Chain ManagementCommercial OperationsFinance OperationsShared ServicesGlobal Organization

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead global Customer and Vendor Master Operations for Supply Chain
Own and continuously improve end-to-end customer and vendor master data processes, including intake, validation, approval, creation, change, blocking, deactivation, and duplicate prevention
Partner with Commercial, Procurement, Finance, Global Supply Chain, IT, and Shared Services to align master data processes and rules with business requirements
Serve as a systems leader for customer and vendor master capabilities in ERP and adjacent systems
Support enhancements, integrations, data migrations, testing, and transformation initiatives
Maintain governance, controls, segregation-of-duties requirements, standard operating procedures, and audit evidence
Lead, coach, and develop a global team and/or matrixed resources
Monitor service levels, throughput, backlog, performance, and data quality metrics
Address root causes and escalate complex customer or vendor master issues
Provide subject-matter expertise for data standardization, process harmonization, automation, and lifecycle governance initiatives

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Supply Chain Management, Finance, Information Systems, Data Management, or a related field
8–10 years of progressive experience in master data operations, customer or vendor data management, shared services, supply chain, procurement, commercial operations, finance operations, or enterprise systems within a global organization
Experience leading or governing customer and/or vendor master data and related processes in SAP or another ERP platform
Strong understanding of customer and vendor master data and its impact on order-to-cash, procure-to-pay, supply chain, tax, finance, and regulatory processes
Ability to lead cross-functional, global stakeholders, manage operational priorities, and influence without direct authority
Experience improving standardized workflows, service delivery, data controls, and performance metrics in a regulated environment
English required
Ability to travel up to approximately 15% domestically and internationally

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year