Manager, Trade Operations – Cell Therapy

Johnson & Johnson

. Manage day-to-day trade operations across a multi-distributor network, including customer inquiries, distributor communications, order management, product availability, and issue resolution .

Posted 10/13/2026full-timeUnited StatesMid-LevelSenior💰 $102,000 - $177,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing trade operations, including order management, distributor communications, and compliance oversight. Proficient in data analysis and project management within a complex, multi-distributor environment.

Highest-signal resume keywords

Trade Operations ManagementProject Management SkillsData AnalysisCross-Functional Team LeadershipMicrosoft Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementProduct DistributionPricing ProcessesOperational ControlsKPI MonitoringProcess DocumentationSystems IntegrationEDI TestingMaster Data ManagementChargebacks

Soft Skills

Excellent Communication SkillsCritical ThinkingIntellectual CuriosityAbility to Work Through AmbiguityInfluencing Stakeholders

Tools & Technologies

Power BITableauJ&J ERP SystemsCQUENCE®

Certifications & Qualifications

Bachelor’s DegreeMBA Preferred

Industry Keywords

Health Care MarketplacePharmaceutical Industry DynamicsCustomer NeedsCompetitive Dynamics

Tech Stack

Tools & technologies

ERPTableau

About the role

Key responsibilities & impact

Manage day-to-day trade operations across a multi-distributor network, including customer inquiries, distributor communications, order management, product availability, and issue resolution
Coordinate treatment center onboarding, operational transitions, customer communications, and order execution
Lead distributor onboarding and operational readiness, including systems integration, EDI testing, master data management, process alignment, and launch execution
Execute CAR-T order-to-cash activities, including EDI-enabled ordering, invoicing, pricing updates, purchase order issues, chargebacks, credits and rebills, cancellations, and fee-for-service reconciliation
Identify opportunities to automate, systemize, and standardize trade operations processes
Serve as the operational escalation point for treatment centers, distributor partners, and internal stakeholders
Maintain governance and compliance oversight across distribution policies, fee-for-service agreements, operational controls, process documentation, and distributor performance
Monitor KPIs, analytics, and business insights to assess distributor performance and identify operational and access risks
Partner across Trade Operations, Brand, Finance, Legal, Commercial Excellence, Customer Service, Supply Chain, Market Access, and distributor organizations
Maintain critical process documentation, knowledge transfer, governance routines, and operational redundancy for CAR-T functions
Develop communications, presentations, project updates, and process materials

Requirements

What you’ll need

Bachelor’s degree required; MBA preferred
3–5 years of relevant business experience
Strong understanding of product distribution, order management, marketing, sales, and pricing processes
Demonstrated project management skills in a matrixed environment
Ability to work through ambiguity, establish structure, and drive process standards
Ability to lead cross-functional teams, influence stakeholders, and drive alignment
Technical proficiency with Microsoft suite, Power BI, Tableau products, and J&J ERP systems (e.g., CQUENCE®)
Ability to analyze data, manage information, and support operational workflows
Excellent verbal and written communication skills
Intellectual curiosity and interest in the health care marketplace and pharmaceutical industry dynamics
Business acumen, including understanding of product access, competitive dynamics, and customer needs
Strong critical-thinking skills
Ability to operate effectively in a complex, fast-paced environment
Commitment to learning emerging technologies, such as AI

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; Colorado residents – 48 hours; Washington residents – 56 hours
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year