National Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, support, and issue resolution related to patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $102,000 - $177,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access, reimbursement processes, and account management within the healthcare sector, with a strong focus on building relationships and problem-solving in complex scenarios. Proficient in navigating payer policies and collaborating with stakeholders to enhance access to J&J Neuroscience therapies.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ProcessesAccount ManagementProblem-Solving SkillsHealthcare Relationship Building

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CodingBillingPrior AuthorizationAppeals ProcessesPharmacy Benefit DesignMedical Benefit DesignRevenue Cycle ManagementOffice OperationsMarket AccessBusiness Acumen

Soft Skills

CollaborationInfluencingCommunicationTrust-BuildingFollow-Through

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Relevant Certifications in Prior AuthorizationBilling and Coding Certifications

Industry Keywords

NeuroscienceManaged CareMedicareMedicaidPayer PolicyPharmaceutical ReimbursementBiotechnology ReimbursementPatient Support HUB ServicesAccess BarriersCompliance Standards

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, support, and issue resolution related to patient access to J&J Neuroscience therapies
Spend up to 50% of time on-site with corporate customers, healthcare providers, and office staff
Assess educational needs and facilitate collaboration among key stakeholders
Develop strategic plans based on corporate access and reimbursement processes, objectives, and challenges
Educate stakeholders on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with key account managers and field reimbursement managers nationally
Serve as an access, fulfillment, and reimbursement expert for assigned accounts
Lead compliant access and fulfillment discussions
Use data and account management skills to address access barriers
Address critical access and affordability issues for patients
Partner with managed care colleagues on current policies and potential future changes
Conduct field-based reimbursement and access support, education, and problem-solving
Build trust-based relationships with customers in assigned accounts
Manage account engagement logistics, routing, and business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Grow knowledge of hub and specialty distribution channels
Collaborate with internal J&J departments and serve as subject matter expert on access and affordability solutions
Execute business according to ethical, legal, and compliance standards and complete required training

Requirements

What you’ll need

Bachelor’s degree (preferably in healthcare or business/public administration)
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in the provider office setting, building strong customer relationship
Demonstrated expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios and identify solutions in a timely and efficient manner
Superior written and verbal communication skills and efficient follow-through
Experience working with patient support HUB services
Valid US driver’s license and driving record in compliance with company standards
Ability to travel up to 50%
Neuroscience disease state experience preferred
Advanced degree and/or relevant certifications in prior authorization and/or billing and coding preferred
Strong market access and business acumen preferred
Understanding of Medicare, Medicaid, and private payer initiatives affecting pharmaceutical and biotechnology reimbursement preferred
Technical knowledge of payer policy, including coding, coverage, and payment preferred
Salesforce.com CRM, Microsoft Word, and Excel experience preferred

Benefits

Comp & perks

Long-term incentive program eligibility
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; 48 hours per calendar year for employees residing in Colorado; 56 hours per calendar year for employees residing in Washington
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year