National Field Reimbursement Manager – Neuroscience, Patient Engagement & Customer Solutions

Johnson & Johnson

. Serve as the primary field-based lead for education, support, and issue resolution related to patient access to J&J Neuroscience therapies .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $102,000 - $177,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access and reimbursement processes, including coding, billing, and prior authorizations, while effectively collaborating with stakeholders to address access barriers. Possesses strong problem-solving and communication skills to navigate complex healthcare environments and build trust-based relationships.

Highest-signal resume keywords

Patient Access ExpertiseReimbursement ProcessesAccount ManagementHealthcare Provider CollaborationCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CodingBillingPrior AuthorizationsRevenue Cycle ManagementBuy-and-Bill Benefit DesignData AnalysisMedication Access ChannelsHealthcare OperationsStakeholder PracticesMarket Dynamics

Soft Skills

Problem-SolvingRelationship BuildingCommunicationFacilitationPresentation

Tools & Technologies

Salesforce.com CRMMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Relevant Certifications in Prior AuthorizationBilling and Coding Certifications

Industry Keywords

NeuroscienceMedicareMedicaidManaged CarePharmaceutical ReimbursementPatient Support HUB ServicesPayer PolicyCoding RequirementsAffordability SolutionsHealthcare Compliance

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary field-based lead for education, support, and issue resolution related to patient access to J&J Neuroscience therapies
Spend up to 50% of time on-site with corporate customers, healthcare providers, and office staff
Assess educational needs and facilitate collaboration among key stakeholders
Develop strategic plans based on corporate access and reimbursement processes, objectives, and challenges
Educate stakeholders on reimbursement processes, claims submissions, procedures, and payer coding requirements
Collaborate with key account managers and field reimbursement managers nationwide
Serve as access, fulfillment, and reimbursement expert for assigned accounts
Lead compliant access and fulfillment discussions
Use data and account management skills to proactively address access barriers
Address critical access and affordability issues for patients
Partner with managed care colleagues on current and future policy changes
Conduct field-based reimbursement and access support, education, and creative problem-solving
Build trust-based relationships with customers in assigned accounts
Manage account engagement logistics, routing, and business planning
Maintain knowledge of market dynamics, coverage, and coding requirements
Grow knowledge of hub and specialty distribution channels
Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, Commercial, and other payer types
Execute business according to ethical, legal, and compliance standards and complete required training

Requirements

What you’ll need

Bachelor’s degree required, preferably in healthcare or business/public administration
Minimum of 5 years of relevant professional experience
Account Management and/or Reimbursement experience working in a provider office setting
Expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios
Superior written and verbal communication skills and efficient follow-through
Experience working with patient support HUB services
Valid US driver’s license and driving record compliant with company standards
Ability to travel up to 50%
Extensive knowledge of medication access channels, including pharmacy and medical benefits, buy & bill, and assignment of benefit
Critical thinking and ability to analyze complex quantitative and qualitative data
Excellent social, communication, facilitation, and presentation skills
Current knowledge of product coverage, access, marketplace conditions, and stakeholder practices
Preferred: Neuroscience disease state experience
Preferred: Advanced degree and/or relevant certifications in prior authorization and/or billing and coding
Understanding of Medicare, Medicaid, and private payer initiatives affecting pharmaceutical and biotechnology reimbursement
Preferred: Technical knowledge of payer policy, coding, coverage, and payment
Preferred: Salesforce.com CRM, Microsoft Word, and Excel proficiency

Benefits

Comp & perks

Long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; 48 hours per calendar year for employees residing in Colorado; 56 hours per calendar year for employees residing in Washington
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year