OT Cyber Security Service Owner – USB & End Point

Johnson & Johnson

. Lead the operational model for OT cybersecurity services, including USB/removable-media security and endpoint protection, across the complete lifecycle .

Posted 10/26/2026contractSão José dos Campos • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in OT Cybersecurity Services, focusing on endpoint protection and USB/removable-media security, while effectively managing service operations and compliance within regulated environments. Proven ability to lead cross-functional teams, develop service metrics, and ensure operational readiness in industrial settings.

Highest-signal resume keywords

OT Cybersecurity Services ManagementEndpoint ProtectionServiceNow/ITSM ExperienceITIL-Aligned Incident ManagementStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cybersecurity OperationsService Ownership Operating ModelsIncident Response ProcessesService Metrics DevelopmentOperational ReportingChange ManagementConfiguration ManagementProblem ManagementRequest ManagementUSB/Removable-Media Security

Soft Skills

Vendor ManagementStakeholder CoordinationTechnical TranslationProcess DisciplineTeam Collaboration

Tools & Technologies

ServiceNowITSMCMDBOPSWATEndpoint Security Platforms

Industry Keywords

GxPRegulated EnvironmentsQuality ProcessesIndustrial/Manufacturing OTR&D OT

Tech Stack

Tools & technologies

Cyber SecurityITSMServiceNow

About the role

Key responsibilities & impact

Lead the operational model for OT cybersecurity services, including USB/removable-media security and endpoint protection, across the complete lifecycle
Establish accountability across Service Operations, Engineering, SOC, site teams, Quality/Compliance and supporting functions
Define service boundaries, responsibilities, blocking issues and operational processes
Transition project/deployment activities into sustainable services with operational readiness and support acceptance criteria
Manage intake, prioritization and onboarding for new site, endpoint and removable-media protection demand
Own the operational support model, including service health monitoring, protection coverage, update coordination and lifecycle support
Coordinate endpoint and removable-media security detections and operational incidents with SOC, Engineering and site teams
Establish governance with service reviews, risk and exception tracking, and coverage or support-gap management
Lead service metrics and management-information reporting covering availability, protection coverage, platform health, incident trends and operational adoption
Partner with OT sites to ensure capabilities are operationally embraced and supported within production and maintenance processes
Define, maintain and integrate operational documentation
Coordinate services with Quality, Compliance and cybersecurity-control requirements
Represent OT protection services in the enterprise service-management ecosystem, including service catalogs, configuration records, support groups and dependencies
Work with OT Security Engineering while maintaining separation between service ownership and engineering ownership
Evolve endpoint and removable-media security services in alignment with site needs, technology roadmaps and operational constraints

Requirements

What you’ll need

Bachelor’s degree in information technology, Cybersecurity, Engineering, or related field
3-5 years of experience in IT/OT Service Management, Cybersecurity Operations, Infrastructure Services or OT Security
Advanced English
Solid understanding of end-to-end service ownership operating models, with working knowledge of endpoint protection and USB/removable-media security in OT environments
Practical experience with ITIL-aligned Incident, Problem, Change, Request and Configuration Management
Ability to coordinate technical engineering and operational teams
Experience working across global and site-based organizations
Strong stakeholder and vendor-management capabilities
Ability to translate technical issues into operational and business impact
Experience developing important metrics, service dashboards and operational reporting
Understanding of cybersecurity incident-response processes
Strong process/documentation discipline
Experience supporting industrial/manufacturing or R&D OT environments
Experience with endpoint protection and removable-media security platforms; familiarity with OPSWAT or comparable solutions is an advantage
ServiceNow/ITSM and CMDB experience
Experience supporting endpoint security in air-gapped, legacy or operationally constrained OT environments
Knowledge of GxP / regulated environments and Quality processes

Benefits

Comp & perks

Fixed term contract
Hybrid work