Platform Engineer – Customer Service

Johnson & Johnson

. Define and evolve the technical architecture for the Butterfly CXM platform .

Posted 9/18/2026full-timeRaritan • Alabama • United StatesSeniorLead💰 $102,000 - $177,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in defining technical architecture and engineering strategy for enterprise-scale platforms, with a strong focus on AI integration, reusable frameworks, and interoperability standards. Proven ability to lead engineering teams and influence stakeholders in complex, regulated environments.

Highest-signal resume keywords

Microsoft Dynamics ExpertiseAI Ecosystem DesignPlatform DevelopmentEnterprise Engineering StandardsLeadership in Organizational Transformation

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Hard Skills

Software EngineeringPlatform ArchitectureAI Agents DevelopmentAPI DevelopmentFramework DevelopmentEnterprise Architecture StandardsMulti-Agent ArchitecturesContext EngineeringCoding and PR WorkflowsCI/CD Governance

Soft Skills

Influencing Senior ExecutivesGoal SettingCareer Development

Tools & Technologies

AzureCo-PilotGitJenkinsTerraformKubernetesDockerAWS LambdaDynamoDBCloudWatch

Industry Keywords

MedTechPharmaceuticalHealthcareRegulated Industries

Tech Stack

Tools & technologies

AzureDistributed SystemsDockerDynamoDBEC2JenkinsKubernetesSDLCTerraform

About the role

Key responsibilities & impact

Define and evolve the technical architecture for the Butterfly CXM platform
Establish engineering strategy for shared-service integration, gateway services, and runtime capabilities
Build foundational frameworks, SDKs, APIs, and developer platforms supporting CXM adoption
Lead development of reusable agent frameworks, skills definitions, and agent integration strategies
Establish enterprise standards for MCP, A2A, and A2UI interoperability across AI capabilities
Create a shared catalog of reusable AI services, tools, agents, and business capabilities
Partner with AI Core teams on governed agent execution, observability, security, discoverability, and platform operations
Ensure Microsoft Dynamics capabilities integrate with the broader J&J enterprise technology ecosystem through interoperable APIs and shared services
Define engineering quality metrics for platform reuse, service adoption, reliability, release velocity, developer productivity, and AI effectiveness
Build an engineering organization supporting the long-term AINF roadmap and expanded enterprise adoption
Serve as global engineering leader for the MedTech Global CXM Platform in Microsoft Dynamics
Translate MedTech CXM vision into a scalable engineering ecosystem connecting marketing, sales, pricing, contracting, customer service, and service and repair

Requirements

What you’ll need

7+ years of software engineering experience delivering enterprise-scale digital products, platforms, and distributed systems
4+ years as a lead architect, principal engineer, or engineering lead responsible for platform architecture and technical strategy
2+ years developing and using AI agents and orchestration platforms
Experience leading large-scale platform modernization initiatives and establishing enterprise engineering standards
Experience building reusable platforms, frameworks, SDKs, and developer ecosystems
Experience operating within highly regulated or complex enterprise environments
Expertise with Microsoft Dynamics, Azure, Co-Pilot, and Co-Pilot Studio
Expertise in platform development and commercial business processes
Experience leading employees and/or contractors, including goal setting and career development
Experience with API Gateway, MSD Connectors, Lambda, EKS, EC2, SNS, SQS, EventBridge, DynamoDB, RDS, S3, CloudFront, CloudWatch, IAM, and Secrets Manager
Experience designing and implementing enterprise AI ecosystems, including LLM integrations, agent-based systems, multi-agent architectures, agent orchestration, RAG, tool-calling frameworks, skills-based architectures, context engineering, AI observability, AI governance, A2A workflows, and MCP integrations
Hands-on expertise with Git, Jenkins, Terraform, Kubernetes, Docker, Infrastructure-as-Code, and platform observability
Deep working knowledge of the XENA platform, including its engineering principles, standards, accelerators, AI-enabled SDLC capabilities, coding and PR workflows, enterprise architecture standards, JPM deployment framework, CI/CD governance, tooling, and delivery patterns
Preferred: experience in medtech, pharmaceutical, healthcare, or regulated industries
Preferred: experience building enterprise agent platforms, Internal Developer Platforms, reusable enterprise SDKs, and framework libraries
Demonstrated ability to influence senior executives and enterprise architecture stakeholders
Experience leading through organizational transformation

Benefits

Comp & perks

Consolidated retirement plan (pension)
401(k) savings plan
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; 48 hours for Colorado residents; 56 hours for Washington residents
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Remote work options may be considered case-by-case if approved by the Company
Inclusive interview process and workplace accommodations