Platform Engineer – Customer Service

Johnson & Johnson

. Define and evolve the technical architecture for the Butterfly CXM platform .

Posted 9/18/2026full-timeRaritan • Alabama • United StatesSeniorLead💰 $102,000 - $177,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in defining technical architecture and engineering strategy for enterprise-scale platforms, with a strong focus on AI integration, reusable frameworks, and compliance within regulated environments.

Highest-signal resume keywords

Platform ArchitectureAI Ecosystem DesignMicrosoft Dynamics ExpertiseReusable Framework DevelopmentEnterprise Engineering Standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringAI Agent DevelopmentPlatform ModernizationAPI DevelopmentEnterprise ArchitectureMulti-Agent ArchitecturesContext EngineeringAI GovernanceInfrastructure-as-CodeCloud Services

Soft Skills

LeadershipGoal SettingCareer Development

Tools & Technologies

Microsoft DynamicsAzureGitJenkinsTerraformKubernetesDockerAWS ServicesCo-PilotXENA Platform

Industry Keywords

Enterprise-Scale Digital ProductsCXM PlatformRegulated EnvironmentsEngineering Quality MetricsDeveloper Ecosystems

Tech Stack

Tools & technologies

AzureDistributed SystemsDockerDynamoDBEC2JenkinsKubernetesSDLCTerraform

About the role

Key responsibilities & impact

Define and evolve the technical architecture for the Butterfly CXM platform
Establish engineering strategy for shared-service integration, gateway services, and runtime capabilities
Build foundational frameworks, SDKs, APIs, and developer platforms supporting CXM adoption
Lead reusable agent frameworks, skills definition, and agent integration strategies
Establish enterprise interoperability standards for MCP, A2A, and A2UI across AI capabilities
Create a shared catalog of reusable AI services, tools, agents, and business capabilities
Partner with AI Core teams on governed agent execution, observability, security, discoverability, and platform operations
Ensure Microsoft Dynamics capabilities integrate with the broader J&J enterprise technology ecosystem
Define engineering quality metrics for platform reuse, service adoption, reliability, release velocity, developer productivity, and AI effectiveness
Build an engineering organization supporting the long-term AINF roadmap and enterprise adoption
Serve as global engineering leader for the MedTech Global CXM Platform and technical counterpart to product and business leadership
Own engineering evolution of Customer Service experiences from initial release through enterprise scale

Requirements

What you’ll need

7+ years of software engineering experience delivering enterprise-scale digital products, platforms, and distributed systems
4+ years as a lead architect, principal engineer, or engineering lead responsible for platform architecture and technical strategy
2+ years developing and using AI agents and orchestration platforms
Experience leading large-scale platform modernization initiatives and establishing enterprise engineering standards
Experience building reusable platforms, frameworks, SDKs, and developer ecosystems
Experience operating within highly regulated or complex enterprise environments
Expertise with Microsoft Dynamics, Azure, Co-Pilot, and Co-Pilot Studio
Expertise in platform development and commercial business processes
Experience leading employees and/or contractors, including goal setting and career development
Knowledge of API Gateway, MSD Connectors, Lambda, EKS, EC2, SNS, SQS, EventBridge, DynamoDB, RDS, S3, CloudFront, CloudWatch, IAM, and Secrets Manager
Experience designing and implementing enterprise AI ecosystems, including LLM integrations, agent-based systems, multi-agent architectures, agent orchestration, RAG, tool-calling frameworks, skills-based architectures, context engineering, AI observability, AI governance, A2A workflows, and MCP integrations
Hands-on expertise with Git, Jenkins, Terraform, Kubernetes, Docker, Infrastructure-as-Code, and platform observability
Deep working knowledge of the XENA platform, including its engineering principles, standards, accelerators, AI-enabled SDLC capabilities, coding and PR workflows, enterprise architecture standards, JPM deployment framework, CI/CD governance, approved tooling, and delivery patterns

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; Colorado residents – 48 hours; Washington residents – 56 hours
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Remote work options may be considered on a case-by-case basis if approved by the Company