Program Manager, Signavio

Johnson & Johnson

. Lead end-to-end deployment of Signavio, including configuration, integrations, testing, cutover, and post-go-live support .

Posted 10/26/2026full-timeTitusville • New Jersey • United StatesSeniorLead💰 $122,000 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading SaaS deployment and support programs, with a strong focus on integrations, incident management, and stakeholder engagement. Proficient in developing training materials and driving continuous improvement in process management.

Highest-signal resume keywords

SaaS Deployment ManagementSignavio ConfigurationIntegration Design and ImplementationIncident Management and SLA TrackingStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IntegrationsAPIsWebhooksIdentity and Access ControlsEnterprise Application ArchitectureIT Service ManagementChange ManagementProblem ManagementProcess ManagementTraining Development

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationStakeholder EngagementCross-Functional CollaborationCoaching and Supervision

Tools & Technologies

SignavioSAPERP SystemsProcess Mining ToolsRPA ToolsAnalytics Tools

Certifications & Qualifications

BPMITILPMPPrince2AgileScrum

Industry Keywords

Regulated IndustriesGlobal OrganizationsProcess GovernanceLifecycle ProcessesContinuous Improvement

Tech Stack

Tools & technologies

ERPITSMPMPRPA

About the role

Key responsibilities & impact

Lead end-to-end deployment of Signavio, including configuration, integrations, testing, cutover, and post-go-live support
Own production stability and the day-to-day support model, including incident management, triage, root cause analysis, and SLA tracking
Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes
Configure and maintain platform settings, libraries, templates, process repositories, and user access controls
Design and implement integrations with ERP, identity, reporting tools, and APIs
Coordinate with engineering and IT teams on secure and performant solutions
Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials
Manage the Signavio or program vendor relationship, including escalations, roadmap alignment, licensing, and periodic reviews
Measure program success and report KPIs, including adoption, availability, time-to-resolution, process coverage, and compliance metrics
Drive continuous improvement through user feedback, enhancement prioritization, and release management
Supervise and coach direct reports and contractors supporting deployments, integrations, and application support

Requirements

What you’ll need

Minimum of High School or equivalent diploma/degree is required
Bachelor’s / University or equivalent degree strongly preferred
8 years of relevant work experience
5 years of experience leading SaaS deployment/support programs
Experience with Signavio or similar process management platforms
Strong technical understanding of integrations, APIs, webhooks, identity and access controls, and enterprise application architecture
Experience with IT service management and support practices, including incident, change, and problem management and SLAs
Proven ability to engage stakeholders and drive cross-functional change and adoption
Excellent written and verbal communication
Experience building training and documentation materials
Proficiency in English, written and verbal, is required
Certifications in BPM, ITIL, PMP/Prince2, or Agile/Scrum preferred
Experience integrating with SAP or other ERP systems preferred
Familiarity with process mining, RPA, or analytics tools preferred
Prior experience in regulated industries or large global organizations preferred
May require up to 30% domestic and international travel

Benefits

Comp & perks

Participation in the Company’s consolidated retirement plan (pension)
Savings plan (401(k))
Eligibility to participate in the Company’s long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and accommodation support