Program Manager, Signavio

Johnson & Johnson

. Lead end-to-end deployment of Signavio, including configuration, integrations, testing, cutover, and post-go-live support .

Posted 10/26/2026full-timeLatina • ItalySeniorLead💰 €70,700 - €122,015 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading SaaS deployment and support programs, with a strong focus on Signavio platform management, integration with ERP systems, and stakeholder engagement. Proficient in developing training materials and driving continuous improvement through user feedback and performance metrics.

Highest-signal resume keywords

Signavio Platform ManagementSaaS Deployment LeadershipAPI IntegrationIT Service ManagementBPM Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS DeploymentAPI IntegrationIncident ManagementChange ManagementProcess ManagementRoot Cause AnalysisUser Access ControlsTraining DevelopmentKPI MeasurementContinuous Improvement

Soft Skills

Stakeholder EngagementCross-Functional CollaborationExcellent Communication

Tools & Technologies

ERP SystemsProcess Mining ToolsRPA ToolsAnalytics Tools

Certifications & Qualifications

BPM CertificationITIL CertificationPMP CertificationPrince2 CertificationAgile Certification

Industry Keywords

Regulated IndustriesGlobal OrganizationsService Level AgreementsGovernanceLifecycle Processes

Tech Stack

Tools & technologies

ERPITSMPMPRPA

About the role

Key responsibilities & impact

Lead end-to-end deployment of Signavio, including configuration, integrations, testing, cutover, and post-go-live support
Own production stability and day-to-day support, including incident management, triage, root cause analysis, and SLA tracking
Partner with process owners, IT, security, and business teams on governance, roles, and lifecycle processes
Configure and maintain platform settings, libraries, templates, process repositories, and user access controls
Design and implement integrations with ERP, identity, reporting tools, and APIs
Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials
Manage the Signavio or program vendor relationship, including escalations, roadmap alignment, licensing, and reviews
Measure program success and report KPIs including adoption, availability, time-to-resolution, process coverage, and compliance
Drive continuous improvement through user feedback, enhancement prioritization, and release management
Supervise and coach direct reports and contractors supporting deployments, integrations, and application support

Requirements

What you’ll need

Minimum of High School or equivalent diploma/degree is required
Bachelor’s / University or equivalent degree strongly preferred
8 years of relevant work experience, including 5 years leading SaaS deployment/support programs
Experience with Signavio or similar process management platforms
Strong technical understanding of APIs, webhooks, identity and access controls, and enterprise application architecture
Experience with IT service management and incident/change/problem management and SLAs
Ability to engage stakeholders and drive cross-functional change and adoption
Excellent written and verbal communication
Experience building training and documentation materials
Proficiency in English, written and verbal
Certifications in BPM, ITIL, PMP/Prince2, or Agile/Scrum preferred
Experience integrating with SAP or other ERP systems preferred
Familiarity with process mining, RPA, or analytics tools preferred
Prior experience in regulated industries or large global organizations preferred
German, Dutch, or Italian proficiency helpful

Benefits

Comp & perks

Annual bonus with set target depending on pay grade/location, based on employee and company performance
Vacation days
Parental leave for a minimum of 12 weeks
Bereavement leave
Caregiver leave
Volunteer leave
Well-being reimbursement
Financial, physical, and mental health programs
Service anniversary and recognition awards
Insurance plans for employees and, in some locations, eligible dependents
Up to 30% domestic and international travel depending on work location and business needs