Program Manager, Signavio

Johnson & Johnson

. Lead end-to-end deployment of Signavio, including configuration, integrations, testing, cutover, and post-go-live support .

Posted 10/26/2026full-timeTitusville • New Jersey • United StatesSeniorLead💰 $122,000 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading SaaS deployment and support programs, with a strong focus on process management, stakeholder engagement, and continuous improvement. Proficient in configuring and integrating process management platforms like Signavio, while ensuring production stability and compliance metrics are met.

Highest-signal resume keywords

SaaS Deployment LeadershipSignavio Configuration and ManagementBusiness Process Mapping (BPM)IT Service ManagementStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IntegrationsAPIsWebhooksIdentity and Access ControlsEnterprise Application ArchitectureProcess Management ToolsIncident ManagementChange ManagementProblem ManagementProcess Mining

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationTraining DevelopmentUser Enablement

Tools & Technologies

SignavioSAPERP SystemsRPA ToolsAnalytics Tools

Certifications & Qualifications

BPM CertificationITIL CertificationPMP CertificationPrince2 CertificationAgile Certification

Industry Keywords

Regulated IndustriesGlobal OrganizationsBusiness TransformationProcess DocumentationLifecycle Processes

Tech Stack

Tools & technologies

ERPITSMPMPRPA

About the role

Key responsibilities & impact

Lead end-to-end deployment of Signavio, including configuration, integrations, testing, cutover, and post-go-live support
Own production stability and the day-to-day support model, including incident management, triage, root cause analysis, and SLA tracking
Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change
Configure and maintain platform settings, libraries, templates, process repositories, and user access controls
Design and implement integrations with core systems, including ERP, identity, reporting tools, and APIs
Coordinate with engineering and IT teams on secure and performant solutions
Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials
Manage the Signavio or program vendor relationship, including escalations, roadmap alignment, licensing, and periodic reviews
Measure program success and report KPIs including uptake/adoption, availability, time-to-resolution, process coverage, and compliance metrics
Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management
Supervise and coach direct reports and contractors supporting deployments, integrations, and application support
Support a multi-year global business transformation initiative standardizing core business processes and products across Plan, Source, Make, Quality, Deliver, and Data

Requirements

What you’ll need

Minimum of High School or equivalent diploma/degree is required
Bachelor’s / University or equivalent degree strongly preferred
8 years of relevant work experience, including 5 years leading SaaS deployment/support programs
Experience with Business Process Mapping (BPM) or process management tools
Demonstrable experience with Signavio or similar process management platforms
Strong technical understanding of integrations, APIs, webhooks, identity and access controls, and enterprise application architecture
Experience with IT service management and support practices, including incident, change, and problem management and SLAs
Proven ability to engage stakeholders and drive cross-functional change and adoption
Excellent written and verbal communication
Experience building training and documentation materials
English proficiency, written and verbal, required
Certifications in BPM, ITIL, PMP/Prince2, or Agile/Scrum preferred
Experience integrating with SAP or other ERP systems preferred
Familiarity with process mining, RPA, or analytics tools preferred
Prior experience in regulated industries or large global organizations preferred
German, Dutch, or Italian proficiency helpful

Benefits

Comp & perks

Retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Hybrid work arrangement
Remote work may be considered for the right candidate
Up to 30% domestic and international travel depending on work location and business needs