Revenue Recognition and Issue Resolution Manager

Johnson & Johnson

. Lead the operations of a Customer Service team while ensuring alignment with business policies .

Posted 10/8/2026full-timeUnited StatesMid-LevelSenior💰 $102,000 - $177,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer service operations, developing performance metrics, and driving continuous improvement strategies. Proficient in translating complex data into actionable insights while ensuring compliance in regulated environments.

Highest-signal resume keywords

Customer Service LeadershipData-Driven Decision MakingPerformance Metrics DevelopmentCross-Functional CollaborationReporting and Analytics Tools

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order-to-Cash Cycle ManagementKPI Framework DesignEscalation ManagementRevenue Recognition ComplianceData AnalysisPerformance Dashboard DevelopmentContinuous Improvement StrategiesIssue ResolutionWorkflow StreamliningBacklog Volume Tracking

Soft Skills

Excellent CommunicationStakeholder InfluenceTeam LeadershipProblem SolvingAdaptability

Tools & Technologies

Power BITableauSAPEnterprise Reporting Platforms

Industry Keywords

Regulated EnvironmentSOX ComplianceHealthcare IndustryMedical Device ExperienceAudit-Sensitive Reporting

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Lead the operations of a Customer Service team while ensuring alignment with business policies
Bridge commercial sales, supply chain, customer service, technical teams, and corporate finance
Oversee high-impact escalation management
Map and monitor the lifecycle of all open orders
Ensure compliant revenue recognition and rapid dispute resolution
Accelerate the order-to-cash cycle
Champion first issue resolution for customer inquiries, technical issues, and service requests
Minimize customer effort, repeat escalations, and unnecessary follow-ups
Design, launch, and refine KPI frameworks tracking first-contact success rates
Monitor daily performance dashboards and identify root causes for multi-touch tickets
Implement continuous improvement strategies to increase resolution efficiency
Lead and mentor customer service and issue resolution specialists
Track order-to-invoice cycle time, invoice-to-payment speed, DSO reduction, backlog volume, and first issue resolution
Streamline workflows to minimize manual touchpoints and reduce errors
Provide management with regular data updates on pipeline health and order resolution timelines

Requirements

What you’ll need

Bachelor’s degree required, preferably in Business, Supply Chain, Finance, Analytics, Accounting, or a related field
Minimum 5 years of progressive experience in reporting, analytics, customer service, business intelligence, or data-driven roles
Demonstrated impact in a complex, matrixed organization
Strong experience developing executive-level dashboards, performance metrics, and analytical insights
Ability to translate complex data into clear, actionable insights for senior stakeholders
Proven ability to partner cross-functionally in a matrixed environment, including strategy, operations, and digital teams
Experience leading teams, managing competing priorities, and delivering high-quality outcomes in a fast-paced environment
Hands-on experience with reporting and analytics tools such as Power BI, Tableau, SAP, or comparable enterprise platforms
Excellent communication skills, including the ability to influence stakeholders and present clearly to technical and non-technical audiences
Experience in regulated, SOX, or audit-sensitive reporting environments preferred
Experience leading transformation, automation, or reporting standardization initiatives preferred
Medical device, healthcare, or similarly regulated industry experience preferred

Benefits

Comp & perks

Retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; 48 hours for employees residing in Colorado; 56 hours for employees residing in Washington
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Up to 10% domestic travel