Robotics Solutions Engineer – Field Service

Johnson & Johnson

. Perform system set-up, movement, installation and commissioning support, preventive maintenance, repair, calibration, testing, upgrades, and de-installation activities for robotic medical systems and associated equipment .

Posted 10/15/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting mechanical, electrical, and software issues within robotic medical systems, while ensuring compliance with GMP/ISO standards and maintaining strong customer relationships. Proficient in service documentation, equipment management, and effective communication in a healthcare environment.

Highest-signal resume keywords

Field Service ExperienceRobotic Medical Systems SupportTroubleshooting SkillsCustomer Service SkillsGMP/ISO Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mechanical TroubleshootingElectrical TroubleshootingElectro-Mechanical TroubleshootingSoftware TroubleshootingCalibrationFunctional TestingPreventive MaintenanceInstallation SupportService DocumentationParts Management

Soft Skills

Problem-Solving SkillsProfessional CommunicationOrganizational SkillsTeam CollaborationCustomer Relationship Management

Tools & Technologies

Microsoft OfficeMicrosoft DynamicsService Management SystemsService ToolsCalibrated Equipment Controls

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Medical DevicesCapital EquipmentRegulated Medical-Device EnvironmentsQuality System DocumentationEnvironmental Health and Safety

About the role

Key responsibilities & impact

Perform system set-up, movement, installation and commissioning support, preventive maintenance, repair, calibration, testing, upgrades, and de-installation activities for robotic medical systems and associated equipment
Troubleshoot mechanical, electrical, electro-mechanical, software, firmware, and system-performance issues
Respond to scheduled and unscheduled service needs to support system reliability, uptime, and customer satisfaction
Complete inspections, field actions, software and firmware updates, service-tool validation activities, and other assigned service tasks
Escalate complex or unfamiliar technical issues and collaborate with experienced RSEs, Technical Support, Service Innovation Engineering, and cross-functional partners
Coordinate with hospital stakeholders regarding service visits, equipment access, site readiness, operating-room requirements, and safe equipment movement
Maintain service records, including work orders, field activity documentation, parts usage, time records, product-performance information, and system configuration data
Manage assigned spare parts, calibrated tools, service equipment, laptops, and other company assets
Follow hospital protocols, privacy requirements, infection-prevention practices, GMP/ISO expectations, and Environmental, Health, and Safety requirements
Balance planned work, customer needs, documentation, and travel requirements
Participate in technical and product training and share field knowledge with team members
Gather service data, identify recurring issues, and contribute recommendations for continuous improvement
Maintain productive relationships with customers, coworkers, and cross-functional partners
Provide status updates and communicate service risks, delays, and issues to support teams and leadership

Requirements

What you’ll need

2–3 years of experience in field service, medical devices, robotics, capital equipment, or a related technical environment
Foundational knowledge of mechanical, electrical, electro-mechanical, software, and computer-based troubleshooting
Experience supporting installation, commissioning, sustaining support, calibration, functional testing, or preventive maintenance
Basic knowledge of regulated medical-device environments, including quality-system, documentation, GMP/ISO, and safety expectations
Strong troubleshooting and problem-solving skills
Strong customer-service skills and professional communication with hospital personnel, technical teams, and internal partners
Proficiency in speaking and writing English
Ability to organize and prioritize planned and unplanned work while maintaining accurate and timely documentation
Ability to work independently on qualified tasks and collaborate effectively in a team environment
Working knowledge of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
Experience using a CRM or service-management system, such as Microsoft Dynamics, is preferred
Basic understanding of parts, inventory, service tools, and calibrated-equipment controls
Ability to learn standard software and firmware upgrade processes, remote-support practices, and service-tool workflows
Valid driver's license and ability to meet hospital credentialing requirements, where applicable
Ability to work in hospitals, operating room support areas, customer sites, and manufacturing environments
Ability to work flexible hours, including early mornings, evenings, weekends, or on-call coverage
Ability to stand, bend, kneel, and work in confined or equipment-access areas for extended periods
Ability to safely lift up to 44 lbs.
Approximately 80% local/regional travel and up to 20% domestic (U.S.) travel as needed

Benefits

Comp & perks

Overtime eligible
Formal training and technical/product training
Inclusive work environment
Equal employment opportunity
Disability accommodation support during the interview process