Robotics Technical Support Engineer II

Johnson & Johnson

. Provide remote and occasional onsite technical support for J&J MedTech commercially available products .

Posted 10/30/2026full-timeUnited StatesJuniorMid-Level💰 $60,000 - $96,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for medical devices, including troubleshooting and resolving customer issues while ensuring compliance with Medical Device Regulations and ISO standards. Strong communication and problem-solving skills are essential for effective customer interaction and support.

Highest-signal resume keywords

Technical Troubleshooting SkillsMedical Device Regulations KnowledgeCustomer Support FocusCritical Thinking SkillsTime Management Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshootingRemote Diagnostic CapabilitiesCapital Equipment TriageProduct Specialist Expertise

Soft Skills

Clear CommunicationDetail-OrientedFlexible/AdaptableDecision-MakingTeamwork

Certifications & Qualifications

Associate’s DegreeTechnical Certification in RoboticsTechnical Certification in SoftwareTechnical Certification in ElectronicsTechnical Certification in Mechanical Engineering

Industry Keywords

Medical Contact CenterCustomer/Patient ServiceISO 1348521 CFR 820Laboratory Instrumentation Regulations

About the role

Key responsibilities & impact

Provide remote and occasional onsite technical support for J&J MedTech commercially available products
Provide first-level technical assistance to customers, Field Service Engineers, and regional support teams across multiple communication channels
Provide remote post-sales technology support and technical services using remote diagnostic capabilities
Participate in weekend and off-hours emergency on-call coverage for 24/7 technical support
Triage capital equipment issues and determine appropriate courses of action
Serve as a product specialist and provide technical expertise for business partner and customer training
Manage product-specific processes and resources supporting technical support operations
Assess, resolve, and escalate new or unfamiliar issues
Coordinate, facilitate, and disseminate information about assigned products and technical support activity

Requirements

What you’ll need

Associate’s Degree or Technical Certification in Robotics, Software, Electronics, Mechanical Engineering or related field
Minimum 2+ years’ experience in medical contact center and/or experience remotely handling customer/patient service issues within a medical environment
Technical troubleshooting skills
Clear and concise written and verbal communication skills
Excellent customer support/customer focus
Detail-oriented
Flexible / adaptable
Time management skills
Ability to prioritize complex and contending priorities
Decision-making skills
Critical thinking / problem-solving skills
Teamwork skills and ability to work as a strong individual contributor
Knowledge of Medical Device Regulations, Laboratory Instrumentation Regulations, or similar environment in compliance to ISO 13485 and 21 CFR 820

Benefits

Comp & perks

Annual performance bonus eligibility
Medical, dental, and vision insurance
Life insurance
Short- and long-term disability insurance
Business accident insurance
Group legal insurance
Pension plan
401(k) savings plan
Long-term incentive program
Vacation – up to 120 hours per calendar year
Sick time – up to 40 hours per calendar year
Holiday pay, including Floating Holidays – up to 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year