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Senior Clinical Specialist, Cardiovascular
Johnson & Johnson. Provide expert clinical product and technical assistance and training to physicians and EP Lab staff on electrophysiology systems and catheter equipment during case procedures .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing clinical product and technical assistance in electrophysiology, with a strong focus on customer education, relationship management, and compliance with health and safety standards. Proficient in consultative selling techniques and capable of supporting physicians and patients in high-stress environments.
Highest-signal resume keywords
Electrophysiology Systems ExpertiseConsultative Selling TechniquesCustomer Relationship ManagementDirect Patient Support in Cath LabCompliance with Health and Safety Standards
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electrophysiology SystemsCatheter EquipmentTechnical TroubleshootingClinical LiteratureAccount DocumentationExpense ReportingCompliance TrainingDiagnostic DialogueEmergent Patient CareBiomedical Engineering
Soft Skills
CommunicationMentoringCollaborationProblem-SolvingCustomer Service
Industry Keywords
Cardiovascular FieldElectrophysiologyCRMHealth ComplianceSafety StandardsIn-Service TrainingCase ProceduresPhysician SupportHospital Staff InteractionEmergent Care
About the role
Key responsibilities & impact- Provide expert clinical product and technical assistance and training to physicians and EP Lab staff on electrophysiology systems and catheter equipment during case procedures
- Educate customers on electrophysiology products through technical and clinical information and in-service training
- Collaborate with peers and internal and external partners to share best practices and increase customer value
- Use consultative selling techniques to identify sales opportunities and facilitate Territory Sales Manager contact with key decision makers
- Plan and schedule customer case support
- Develop and maintain customer relationships with physicians, nurses, technicians, administrators, and hospital staff
- Stay current on product instructions for use, best practices, technical troubleshooting, clinical literature, and new product information
- Respond to requests in high-stress environments and formulate solutions through diagnostic dialogue
- Mentor new electrophysiology commercial team members as requested
- Respond daily to customer, practitioner, and partner communications
- Complete account documentation, compliance training, expense reporting, and company system input
- Maintain Safe Fleet standards
- Communicate business issues or opportunities to management
- Ensure compliance with health, safety, environmental, and other company requirements
- Perform other assigned duties
Requirements
What you’ll need- University/bachelor’s degree or equivalent
- Biomedical Engineering or CVT background
- 5 years of experience
- Experience in the cardiovascular field working in an Electrophysiology section or CRM
- Proficiency in English
- Experience in direct patient support in a Cath Lab
- Ability to support physicians and patients at any time
- Availability for emergent patient care
- Ability to travel 80%+ within the region
- Compliance with company, federal, state, and local regulations, policies, and procedures
Benefits
Comp & perks- Commission-based job sub-function
- Field-based work arrangement