Senior Director, Professional Relations and Ops

Johnson & Johnson

. Lead Global Professional Relations & Operations for the Orthopedics business .

Posted 9/21/2026full-timeUnited StatesSenior💰 $196,000 - $342,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading global HCP engagement operations, including compliance with transfer-of-value reporting and managing complex workflows. Proven ability to define strategies, governance, and metrics while collaborating with cross-functional teams in a regulated industry.

Highest-signal resume keywords

HCP Engagement OperationsGlobal Program LeadershipContract Lifecycle ManagementData Privacy ComplianceEvent Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ContractingInvoicing/PaymentRegulatory ReportingWorkflow ManagementData Analytics

Soft Skills

Strong CommunicationPartner InfluenceExecutive PresencePrioritizationInspiring Change

Tools & Technologies

CventMicrosoft DynamicsSalesforceSirionPower BITableau

Certifications & Qualifications

PMPProduct Owner/ScrumAgile

Industry Keywords

MedTechLife SciencesRegulated IndustryHCP ComplianceTransfer-of-Value Reporting

Tech Stack

Tools & technologies

ETLPMPTableau

About the role

Key responsibilities & impact

Lead Global Professional Relations & Operations for the Orthopedics business
Lead the global HCP engagement lifecycle from annual needs assessment and service requests through contracting, invoicing/payment, and transfer-of-value reporting
Deliver a unified global systems landscape covering HCP engagement systems and portals, contract lifecycle management, event management, customer registration, and analytics
Lead the Orthopedics Educational Grants and Charitable Contributions Program
Partner with Commercial, Medical Affairs, R&D, Professional Education, Legal/Compliance/Privacy, Finance, and regional teams
Define the global strategy, operating model, governance, roadmap, budget, and critical metrics for HCP engagements
Define global standards and playbooks for needs assessment, contracting, fee-for-service engagements, invoicing/payment, grants, contributions, and transfer-of-value reporting
Own the North America end-to-end HCP engagement workflow
Lead the North America Educational Grants and Charitable Contributions workflow
Lead global systems portfolio strategy, roadmaps, integrations, data model, and vendor relationships
Define dashboards and analytics for effectiveness, compliance, and transfer-of-value reporting
Harmonize processes, templates, SLAs, and training while enabling regional localization
Define Day-1 requirements for the Orthopedics separation from J&J MedTech
Lead launch execution for Professional Relations & Operations teams and technology in North America
Lead global service delivery strategy across centralized and regional teams
Oversee vendor selection, statements of work, performance, and customer concerns
Ensure compliance with sunshine/transfer-of-value reporting, anti-bribery, and data privacy requirements
Build and lead a global governance structure and represent the function with senior leaders and cross-functional partners

Requirements

What you’ll need

Bachelor’s degree required
10+ years in professional relations, HCP engagement operations, commercial operations, or similar roles in MedTech/life sciences or another regulated industry
Proven leadership of global, multi-region programs and standardization across NA/EMEA/APAC/LATAM
Strong ownership of enterprise platforms such as event management, CRM, CLM, and registration systems
Experience with global rollouts
Demonstrated success running complex workflows spanning contracting, invoicing/payment, and regulatory reporting
Track record leading cross-functional teams and inspiring change at scale
Strong business intuition, partner influence, and executive presence
Working knowledge of HCP compliance requirements and transfer-of-value reporting
Strong communication, prioritization, and program delivery skills
Ability to travel up to 25% domestically and internationally
Advanced degree (MBA/MS) preferred
Experience with Cvent, Microsoft Dynamics, Salesforce, Sirion, or equivalent preferred
Experience with data lakes, ETL/data pipelines, and BI tools such as Power BI or Tableau preferred
Experience leading separations, carve-outs, or integrations preferred
PMP, Product Owner/Scrum, Agile, or similar certifications preferred
International experience and multilingual capability preferred

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; Colorado employees – 48 hours; Washington employees – 56 hours
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and accommodation support
Equal opportunity employment
General company benefits information available at https://www.careers.jnj.com/employee-benefits