Senior Manager, Business Operations Communications

Johnson & Johnson

. Partner with Cross-DU Business Operations and Delivery Unit leaders to develop integrated business operations communication plans .

Posted 11/3/2026full-timeUnited StatesSenior💰 $127,000 - $218,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing strategic communications plans that align with business operations and leadership needs. Proficient in translating complex information into clear, actionable content across various communication channels.

Highest-signal resume keywords

Strategic CommunicationsContent DevelopmentProject ManagementStakeholder AlignmentOrganizational Change

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CommunicationsBusiness OperationsStrategy ExecutionEditorial Content DevelopmentDigital CommunicationsMeasurement and FeedbackOrganizational TransformationComplex Information TranslationMulti-Channel Content ProductionBehavior Change Support

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationStrong Planning SkillsCoordination SkillsAbility to Manage Multiple Priorities

Tools & Technologies

Microsoft 365SlackContent Management SystemsAI ToolsSharePointPowerPointExcelTeamsOutlookCopilot

Industry Keywords

Pharmaceutical IndustryClinical DevelopmentR&DCross-Functional Operating ModelsCenters of ExcellenceEnterprise-Wide Initiatives

About the role

Key responsibilities & impact

Partner with Cross-DU Business Operations and Delivery Unit leaders to develop integrated business operations communication plans
Provide strategic communications counsel and execution support to Delivery Unit Heads and leadership teams
Work directly with senior leaders to understand needs and develop integrated strategic communications plans
Strengthen alignment across Delivery Units by connecting priorities and coordinating messaging, planning and engagement
Translate complex business operations priorities across people, processes and portfolio into actionable content
Develop content across articles, newsletters, town halls, leadership memos, executive communications, Slack and video scripts
Prepare messaging, briefing materials, talking points and meeting content for leadership alignment
Coordinate communications and engagement for cross-DU initiatives
Support unified frameworks, new capabilities and scalable practices, including organizational change, employee listening and after-action reviews
Plan and deliver cross-DU town halls, leadership forums and engagement opportunities
Establish metrics and feedback mechanisms to assess and improve communications and engagement
Support other Global Development divisions as needed

Requirements

What you’ll need

Bachelor's or Master's degree in Communications, Business, Organizational Development or a related field
8–10+ years of experience in communications, business operations, strategy execution, organizational change or a related role
Preferably experience within the pharmaceutical industry
Experience translating complex business information into clear, meaningful communications
Excellent written and verbal communication skills
Ability to translate complex business and operational topics into clear, leader-ready and employee-relevant content
Ability to operate as an integrator across teams and align stakeholders across a global, matrixed organization
Strong planning, coordination and project management skills
Ability to manage multiple priorities and stakeholders simultaneously
Strong editorial content development and editing skills
Experience producing executive communications and multi-channel content
Ability to balance enterprise consistency with individual business unit, function or therapeutic-area needs
Experience supporting organizational transformation, adoption of new ways of working and behavior change in large, complex organizations
Strategic, practical and execution-focused approach
Proficiency with Microsoft 365, including Outlook, Teams, SharePoint, PowerPoint, Excel and Copilot
Comfort working with AI
Proficiency in digital communications tools, including Slack and content management systems
Ability to drive a Credo-based culture and inclusive environment
Up to 20% domestic and international travel
Preferred: experience in clinical development, R&D, business operations or another complex global function
Preferred: experience supporting cross-functional operating models, centers of excellence or enterprise-wide initiatives
Preferred: experience with measurement, employee listening and data/feedback-driven communication improvement
Preferred: experience supporting external communications agency relationships and scopes of work

Benefits

Comp & perks

Participation in the Company’s consolidated retirement plan (pension)
Savings plan (401(k))
Eligibility to participate in the Company’s long-term incentive program
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; employees residing in Colorado – 48 hours; employees residing in Washington – 56 hours
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and disability accommodations