Senior Manager, MedTech CxM Commercial Platforms

Johnson & Johnson

. Own the vision and prioritization of platform-level features to meet business and technical needs .

Posted 9/18/2026full-timeRaritan • Alabama • United StatesSenior💰 $122,000 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Platform Development and Commercial business processes, with a strong focus on Microsoft Dynamics, Azure, and AI-driven solutions. Proven ability to lead cross-functional teams, manage vendor relationships, and ensure compliance with enterprise standards while driving continuous improvement.

Highest-signal resume keywords

Microsoft Dynamics 365Microsoft AzurePlatform DevelopmentVendor ManagementAI Fluency

ATS Keywords

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Hard Skills

Platform DevelopmentSoftware Product Development LifecycleAPI Architecture/DesignCloud Native TechnologiesData Management

Soft Skills

FacilitationCollaborationInfluencingContinuous Process Improvement

Tools & Technologies

Microsoft CopilotMicrosoft Copilot Studio

Industry Keywords

CxM Marketing TechnologyCompliance ControlsGxPSOXISRM

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Own the vision and prioritization of platform-level features to meet business and technical needs
Enable platform and product squads and maintain accountability for technical delivery and value realization
Partner with platform architects to embed enterprise, compliance, and risk standards into platform solutions
Drive business value and outcomes for MedTech Global Commercial CxM solutions and connected digital capabilities
Own end-to-end platform lifecycle activities, including strategy, prioritization, delivery, performance management, production operations, and services
Enable AI-driven and data-centric lifecycle processes
Ensure scalability, reliability, standardization, and reduced fragmentation across operating companies and legacy systems
Align cross-functional stakeholders and collaborate with Product Owners and Product/Platform Architects on technical backlogs
Manage cross-team dependencies, roadmaps, backlogs, functional and non-functional requirements, costs, and delivery timelines
Manage vendors and suppliers and maintain expertise in CxM Marketing technology trends
Establish interaction models, cadences, standards, best practices, and decision rights between product and platform teams
Ensure compliance with Enterprise Architecture guidelines, including APIs, security controls, approved technologies, and data standards
Drive platform solution selection and build-versus-buy decisions, including CloudX strategy
Collaborate with Lead Engineers on architecture for critical capabilities and solutions
Build financial budgets and resource plans
Manage Microsoft Dynamics CxM System Change Control, Risk Management Processes, and related IT procedures
Drive continuous improvement through automation, insights, metrics, best practices, and coaching
Process onboarding and offboarding of stable team resources and implement ISRM, GxP, SOX, asset management, and other compliance controls
Manage individual contributors and/or Supervisors and conduct performance management
Participate in on-call rotations, lead incident triage and restoration, and drive root-cause analysis with corrective and preventive actions

Requirements

What you’ll need

A Bachelor’s degree or equivalent experience, preferably in Information Technology, Computer Science, Business, Engineering or related field highly preferred
10+ years performing progressively advanced duties as specified below
Expert in applicable domain/products and the tech stack used within the J&J MedTech CxM domain, principally Microsoft Dynamics, Azure, Co-Pilot and Co-Pilot Studio
Expert in Platform Development and Commercial business processes
Demonstrable experience leading teams of employees and/or contractors, including goal setting and career development
Demonstrable experience leading multiple global efforts with time and cost-related constraints in a fast-paced regulated environment
Experience in software product development lifecycle, product backlogs, release plans, removing blockers, and SAFe
Strong facilitation, collaboration, and influencing skills
Proven ability to develop technology solutions, estimates, and plans for business or program needs
Strong commitment to continuous process improvement
Experience in vendor management and creating technology product visions and strategies
Experience building and integrating products with platform, data management, API architecture/design, and Cloud Native technologies
Experience engineering products over their lifecycle in a multi-team/channel context
Demonstrated AI fluency, including responsible use and evaluation of generative AI
Required skills: Microsoft Azure, Microsoft Copilot, Microsoft Copilot Studio, Microsoft Dynamics 365

Benefits

Comp & perks

Retirement plan (pension)
Savings plan (401(k))
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and disability accommodations