Senior Manager, TPO Global CRM

Johnson & Johnson

. Own and evolve the global CRM product strategy and roadmap aligned to commercial priorities and business objectives .

Posted 9/23/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in CRM product strategy and management, with a strong focus on Salesforce.com platforms and cross-functional collaboration. Proven ability to lead product lifecycle management while ensuring compliance with data privacy and regulatory requirements.

Highest-signal resume keywords

CRM Product StrategySalesforce.com CRM PlatformsProduct Lifecycle ManagementStakeholder ManagementAgile Delivery Models

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product OwnershipProduct ManagementSystem IntegrationData AnalyticsAI ApplicationCustomer EngagementRevenue OptimizationTechnology Solutions TranslationPerformance TrackingContinuous Improvement

Soft Skills

Strong CommunicationInfluenceCollaborationLeadershipStakeholder Engagement

Tools & Technologies

Salesforce.comMarketing AutomationCustomer Data PlatformsIT Delivery TeamsExternal Technology Vendors

Certifications & Qualifications

Product Management CertificationAgile CertificationSFDC-Related Certification

Industry Keywords

Data PrivacyRegulatory ComplianceMedical DevicesLife SciencesGlobal Stakeholders

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Own and evolve the global CRM product strategy and roadmap aligned to commercial priorities and business objectives
Serve as primary product owner for CRM platforms, translating business needs into product requirements and backlog priorities
Partner with global and regional commercial stakeholders to support sales effectiveness, customer engagement, analytics, and integrations with marketing automation and customer data
Lead cross-functional collaboration with IT delivery teams, vendors, and architects to ensure high-quality, on-time product delivery
Govern product lifecycle management, including enhancements, integrations, upgrades, and decommissioning
Ensure CRM solutions comply with data privacy, security, and regulatory requirements across global markets
Track product performance and adoption to drive continuous improvement and value realization
Provide leadership and guidance within the Commercial Technology organization
Lead the application of AI, advanced analytics, and automation to modernize commercial platforms and improve customer engagement, pricing and revenue optimization, and data-driven decision-making
Report into the DePuy Synthes Technology organization

Requirements

What you’ll need

Bachelor’s degree required in Information Technology, Computer Science, Business, or related field
8–10 years of experience in technology product ownership or product management within enterprise IT environments
Strong background supporting commercial or customer-facing technologies, including Salesforce.com CRM platforms
Proven ability to translate complex business needs into prioritized technology solutions
Experience working with global stakeholders across regions and cultures
Solid understanding of system integration, data, and enterprise application landscapes
Strong communication, influence, and stakeholder management skills at senior levels
Experience supporting global Salesforce.com implementations in a large, matrixed organization preferred
Familiarity with Agile or product-based delivery models preferred
Experience working with external technology vendors and system integrators preferred
Exposure to regulated industries such as medical devices or life sciences preferred
Occasional international travel may be required
Product management, Agile, or SFDC-related certifications preferred but not required

Benefits

Comp & perks

Inclusive work environment
Employee consideration as individuals
Recognition of employee merit
Benefit plans, subject to the planned separation and transition to DePuy Synthes
Occasional international travel opportunities