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Senior Manager, TPO Global CRM
Johnson & Johnson. Own and evolve the global CRM product strategy and roadmap aligned to commercial priorities and business objectives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CRM product strategy and management, with a strong focus on Salesforce.com platforms, data privacy compliance, and cross-functional collaboration. Proven ability to lead product lifecycle management and drive continuous improvement through analytics and stakeholder engagement.
Highest-signal resume keywords
CRM Product StrategySalesforce.com CRM PlatformsProduct ManagementAgile Delivery ModelsStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product OwnershipSystem IntegrationData ManagementEnterprise Application LandscapeAnalyticsAutomationData-Driven Decision-MakingProduct Lifecycle ManagementCommercial TechnologyCustomer Engagement
Soft Skills
Strong CommunicationInfluenceCross-Functional CollaborationLeadershipStakeholder Engagement
Tools & Technologies
Salesforce.comCRM PlatformsAI TechnologiesAdvanced AnalyticsIntegration Tools
Certifications & Qualifications
Product Management CertificationAgile CertificationSFDC-Related Certification
Industry Keywords
Regulated IndustriesMedical DevicesLife SciencesGlobal StakeholdersCommercial Priorities
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Own and evolve the global CRM product strategy and roadmap aligned to commercial priorities and business objectives
- Serve as the primary product owner for CRM platforms, translating business needs into product requirements and backlog priorities
- Partner with global and regional commercial stakeholders to support sales effectiveness, customer engagement, analytics, and integrations with broader commercial functions
- Lead cross-functional collaboration with IT delivery teams, vendors, and architects to ensure high-quality, on-time product delivery
- Govern product lifecycle management, including enhancements, integrations, upgrades, and decommissioning
- Ensure CRM solutions comply with data privacy, security, and regulatory requirements across global markets
- Track product performance and adoption to drive continuous improvement and value realization
- Provide leadership and guidance within the Commercial Technology organization
- Lead the application of AI, advanced analytics, and automation to modernize commercial platforms and enhance customer engagement, pricing and revenue optimization, and data-driven decision-making
Requirements
What you’ll need- Bachelor’s degree required in Information Technology, Computer Science, Business, or related field
- 8–10 years of experience in technology product ownership or product management within enterprise IT environments
- Strong background supporting commercial or customer-facing technologies, including Salesforce.com CRM platforms
- Proven ability to translate complex business needs into prioritized technology solutions
- Experience working with global stakeholders across regions and cultures
- Solid understanding of system integration, data, and enterprise application landscapes
- Strong communication, influence, and stakeholder management skills at senior levels
- Experience supporting global Salesforce.com implementations in a large, matrixed organization preferred
- Familiarity with Agile or product-based delivery models preferred
- Experience working with external technology vendors and system integrators preferred
- Exposure to regulated industries such as medical devices or life sciences preferred
- Product management, Agile, or SFDC-related certifications preferred but not required
- Occasional international travel may be required
Benefits
Comp & perks- Inclusive work environment
- Employee benefits plans (details subject to the planned separation and DePuy Synthes employment processes)
- Hybrid work arrangement
- Occasional international travel opportunities