Senior Product Analyst, Sales CXM

Johnson & Johnson

. Own the product backlog for Sales CXM capabilities and align it with the Sales CXM strategy and roadmap .

Posted 9/17/2026full-timeRemote • United StatesSenior💰 $94,000 - $151,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product ownership and backlog management within Sales CXM, with a strong focus on translating business needs into actionable user stories and acceptance criteria. Proven ability to lead cross-functional teams and drive measurable improvements in sales efficiency and user adoption.

Highest-signal resume keywords

Product Backlog ManagementAgile MethodologiesChange ManagementSales Force EffectivenessData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Story DevelopmentAcceptance Criteria DefinitionSales Strategy AlignmentProcess ImprovementMetrics Tracking

Soft Skills

LeadershipFacilitationCommunicationInfluencingCollaboration

Industry Keywords

Sales CXMCommercial OperationsBusiness TransformationCustomer Needs AnalysisStakeholder Management

About the role

Key responsibilities & impact

Own the product backlog for Sales CXM capabilities and align it with the Sales CXM strategy and roadmap
Translate business needs into epics, features, user stories, and clear, testable, value-driven acceptance criteria
Prioritize backlog items based on business value, user impact, dependencies, and technical feasibility
Serve as primary product owner for assigned Agile Squads
Work with Scrum Masters, Developers, and XD partners
Participate in sprint planning, backlog refinement, reviews, and retrospectives
Review and accept completed work against acceptance criteria and quality standards
Incorporate user feedback and adoption insights into backlog refinement and future enhancements
Partner with change management and training teams to support rollout, adoption, and continuous improvement
Define and track success metrics for sales efficiency, user adoption, and business outcomes
Identify opportunities to simplify processes and enhance the sales experience

Requirements

What you’ll need

Bachelor's degree in business administration, management, engineering, economics or a related field
5+ years of experience in sales, marketing, commercial operations, sales force effectiveness or related roles
Experience in change management and business transformation, with a proven track record of enhancing sales productivity and operational efficiency
Deep commercial background, preferably in sales and/or marketing
Robust understanding of customer needs and how to improve commercial effectiveness
Proven success leading initiatives that deliver measurable operational improvements
Strong facilitation, leadership, and influencing skills
Comfortable working with senior leadership and diverse teams
Excellent communication skills and ability to translate complex initiatives into clear, compelling messages
Data-driven approach to measuring adoption, process improvements, and productivity gains
Experience supporting large-scale transformation projects within sales-driven or customer-focused organizations
Proven leadership navigating complex stakeholder environments and delivering tangible operational improvements
Cross-functional experience in Commercial or Clinical Support highly desirable

Benefits

Comp & perks

Consolidated retirement plan (pension)
Savings plan (401(k))
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; Colorado residents – 48 hours; Washington residents – 56 hours
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and accommodation support for applicants with disabilities