Senior Robotic Solutions Engineer – Field Service

Johnson & Johnson

. Establish and implement cost-effective, results-based customer service programs and innovative initiatives .

Posted 10/9/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer service programs and technical field service projects, with a strong focus on robotic systems and process improvements. Proficient in data analysis, team collaboration, and effective communication within a regulated medical technology environment.

Highest-signal resume keywords

Robotic Technology ExperienceProject ManagementData AnalysisCustomer Service Program DevelopmentMicrosoft Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Robotic Systems MaintenanceElectro-Mechanical Tool UsageProcess ImprovementSystem Setup and TroubleshootingData Log ManagementTechnical DocumentationProject PlanningHardware RecommendationECO ProcessesSafety Compliance

Soft Skills

Team CollaborationCoaching and MentoringEffective CommunicationRelationship BuildingFlexibility

Tools & Technologies

Microsoft PowerPointMicrosoft Excel

Industry Keywords

Capital Medical TechnologyMedically Regulated EnvironmentTechnical Field ServiceCustomer Management StrategyManufacturing Safety Standards

About the role

Key responsibilities & impact

Establish and implement cost-effective, results-based customer service programs and innovative initiatives
Design core plans for projects, programs, and processes across Technical Field Service
Analyze trends and the competitive landscape to improve customer management strategy
Recommend hardware and peripheral equipment meeting customer requirements
Set up and adjust complex equipment for users or operators
Coach junior colleagues in techniques, processes, and responsibilities
Communicate business-related issues or opportunities to management
Perform system setup, movement, maintenance, repair, and de-installation
Analyze and manage data logs for troubleshooting and issue resolution
Lead the RSE Service Team in technical and non-technical activities maintaining robotic systems and system availability
Execute team documentation and metrics
Apply engineering methods and ECO processes to deliver safe, robust, and reliable service solutions
Participate in process improvement discussions
Complete ongoing learning and training on robotic systems
Work safely in manufacturing environments and follow safety and hazard requirements
Provide senior management with reports and updates on status and strategic goals
Collaborate with Systems Engineering, Product Support Engineering, Quality, and cross-functional teams to improve uptime and mean time to repair

Requirements

What you’ll need

Bachelor's Degree in Computer Science, Robotics, or a related technical field
4–6 years of experience working in the capital medical technology industry
Previous experience with software, mechanical and electrical mechanisms, and various types of robotic technology
Basic knowledge of working in a medically regulated environment
Ability to work effectively and efficiently in a group/team environment
Ability to conceptualize, develop, and manage projects, process improvements, and timelines
Experience planning and conducting activities related to developing and executing new processes
Proficient spoken and written English
Ability to develop and maintain productive relationships with co-workers and team members
Demonstrated proficiency with Microsoft Suite applications, especially PowerPoint and Excel
Ability to travel approximately 80% locally/regionally and up to 20% domestically within the U.S.
Flexibility to work outside standard business hours, including occasional evenings, extended workdays, weekends, and holidays
Ability to stand, sit, or kneel for extended periods
Ability to use electro-mechanical tools
Ability to lift up to 44 lbs.

Benefits

Comp & perks

Overtime eligible
Inclusive interview process with accommodation support
Equal opportunity employment