Senior Robotic Solutions Engineer – Field Service

Johnson & Johnson

. Establish and implement cost-effective, results-based programs and innovative initiatives supporting customer service .

Posted 10/9/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and executing projects related to robotic systems and customer service initiatives, with a strong focus on process improvement and technical support. Proficient in analyzing data for troubleshooting and maintaining system availability in a regulated medical technology environment.

Highest-signal resume keywords

Robotic Systems ManagementProject ManagementData AnalysisCustomer Service StrategyTechnical Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RoboticsProject PlanningData AnalysisSystem SetupElectro-Mechanical ToolsProcess ImprovementECO DocumentationTechnical TroubleshootingMicrosoft ExcelMicrosoft PowerPoint

Soft Skills

Team CollaborationCoachingEffective CommunicationRelationship BuildingFlexibility

Certifications & Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Robotics

Industry Keywords

Capital Medical TechnologyMedically Regulated EnvironmentMean-Time-To-Repair (MTTR)Customer ManagementTechnical Field Service

About the role

Key responsibilities & impact

Establish and implement cost-effective, results-based programs and innovative initiatives supporting customer service
Design project, program, and process plans across Technical Field Service
Analyze trends and the competitive landscape to improve customer management strategy
Recommend hardware and peripheral equipment meeting customer requirements
Demonstrate setup and adjustment of complex equipment for users and operators
Coach junior colleagues on techniques, processes, and responsibilities
Communicate business issues and opportunities to management
Perform system setup, movement, maintenance, repair, and de-installation
Analyze and manage data logs for troubleshooting and issue resolution
Independently lead the RSE Service Team in technical and non-technical activities maintaining robotic systems and system availability
Execute team documentation and metrics tasks
Apply engineering methods and ECO documentation processes to deliver safe, robust, reliable service solutions
Participate in process improvement discussions
Complete ongoing learning and training on robotic systems
Provide senior management with reports and updates on status and strategic goals
Interface with Systems Engineering, Product Support Engineers, Quality, and cross-functional teams to improve uptime and Mean-Time-To-Repair (MTTR)

Requirements

What you’ll need

Bachelor's Degree in Computer Science, Robotics, or a related technical field
4–6 years of experience working in the capital medical technology industry
Previous experience working with software, mechanical/electrical mechanisms, and various types of robotic technology
Basic knowledge of working in a medically regulated environment
Ability to work effectively and efficiently in a group/team environment
Ability to conceptualize, develop, and manage projects, process improvements, and timelines
Experience planning and conducting activities related to developing and executing new processes
Proficient spoken and written English
Ability to develop and maintain productive relationships with co-workers and team members
Demonstrated skill using Microsoft Suite applications, with strong PowerPoint and Excel skills
Ability to travel approximately 80% locally/regionally and up to 20% domestically within the U.S.
Flexibility to work outside standard business hours, including occasional evenings, extended workdays, weekends, and holidays
Ability to stand, sit, or kneel for extended periods
Ability to use electro-mechanical tools
Ability to lift up to 44 lbs.
Ability to follow safety and hazard requirements in a manufacturing environment

Benefits

Comp & perks

Overtime eligible
Inclusive work environment
Interview process accommodations for applicants with disabilities