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Application Support Specialist
Johnstone Supply. Analyze, improve, configure, and support enterprise applications and integrations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analyzing and enhancing enterprise applications, with a strong focus on SQL, data analysis, and process improvement. Capable of translating business requirements into technical solutions while ensuring effective communication and collaboration across teams.
Highest-signal resume keywords
SQLSystems AnalysisEnterprise Application SupportProcess ImprovementData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLData AnalysisRoot Cause AnalysisApplication ConfigurationEnterprise Application EnhancementBusiness Process ImprovementData ValidationIntegration AnalysisReporting ToolsDatabase Structures
Soft Skills
Problem-SolvingCommunicationCollaborationIndependenceDocumentation
Tools & Technologies
Microsoft SQL Server.NET TechnologiesAPIsIntegration PlatformsPower PlatformEnterprise Reporting Tools
Industry Keywords
Enterprise ApplicationsERP SystemsCRMEDIData WarehouseBusiness Information SystemsApplication IntegrationsData FlowsTechnical SolutionsOperational Excellence
Tech Stack
Tools & technologiesERPMS SQL ServerSQL.NET
About the role
Key responsibilities & impact- Analyze, improve, configure, and support enterprise applications and integrations
- Evaluate business requirements and implement application enhancements
- Conduct systems and data analysis and improve business processes
- Analyze application, integration, and data-related issues to determine root causes and develop corrective solutions
- Utilize SQL, reporting tools, and application diagnostics to investigate data integrity, transaction processing, and system performance issues
- Evaluate complex business and technical problems and implement sustainable solutions
- Assess the impact of proposed changes across integrated applications and business processes
- Analyze data structures, interfaces, and integration points to ensure accurate and reliable information flow
- Develop and execute data validation, reconciliation, and correction activities
- Monitor and optimize automated processes, integrations, scheduled jobs, and business workflows
- Support implementation of new integrations, system functionality, and process automation initiatives
- Identify recurring operational challenges and develop long-term solutions
- Create and maintain functional specifications, configuration documentation, process flows, and technical procedures
- Recommend improvements to application architecture, business processes, reporting capabilities, and system utilization
- Contribute to application modernization, process automation, and operational excellence initiatives
Requirements
What you’ll need- Associate's degree in Information Technology, Computer Science, Business Information Systems, or a related field, or equivalent combination of education and relevant work experience
- 2-5 years of experience supporting, configuring, analyzing, or enhancing enterprise applications, ERP systems, integrations, databases, or business systems
- Experience analyzing, configuring, enhancing, and supporting enterprise applications, including ERP, CRM, EDI, data warehouse, or similar business systems
- Strong systems analysis, problem-solving, process improvement, and root cause analysis capabilities
- Ability to evaluate business requirements and translate them into technical solutions and application enhancements
- Experience with SQL, data analysis, database structures, and reporting tools
- Knowledge of application integrations, interfaces, data flows, and enterprise business processes
- Ability to independently assess alternatives, make recommendations, and implement solutions with minimal supervision
- Preferred: Experience with Microsoft SQL Server (MSSQL), .NET technologies, APIs, integration platforms, Power Platform, and enterprise reporting tools
- Communicate application issues, status updates, and resolutions clearly with business users, IT team members, vendors, and other stakeholders
- Document support activity, resolutions, and recurring issue patterns in a clear and timely manner
- Collaborate effectively across teams to escalate issues, validate fixes, and support service continuity
- Ability to meet the stated physical demands of the role
Benefits
Comp & perks- Competitive Paid Time Off (PTO)
- Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
- Holiday pay – 7.5 holidays per year
- Paid Parental Bonding Time
- Employer subsidized medical, dental, and vision plans
- Employer paid life insurance and short-term disability
- Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
- 24/7 Access to virtual care/telehealth options
- Health Savings Account (HSA) with employer contribution
- Flexible spending accounts (FSA)
- Wellbeing program with opportunity to earn reduced medical costs
- Employee Assistance Program (EAP) for you, and your family
- Tuition reimbursement
- Employee referral bonus program
- Employee service milestone recognition program