Johnstone Supply

Learning and Development

• Provide first-line technical support to users, participants, partners, and Johnstone University learners for online and in-person training
• Provide Johnstone Distributors with guidance and support for training programs and available tools and resources
• Maintain accurate and up-to-date learning data and content on Johnstone University
• Troubleshoot technical issues, support university navigation, triage content requests, complete manual passes, change groups, add stores, update course information, and share courses
• Escalate complex support requests as needed
• Maintain and clean up user and course data
• Generate summary reports and dashboards
• Maintain incentives and badges on Johnstone University
• Review, load, and test course content, including graphics, descriptions, outlines, and metadata
• Test and validate university functionality
• Coordinate workshop logistics, materials, meeting rooms, lodging, catering, and transportation
• Resolve workshop registration and travel-related support requests
• Register attendees in pre-work and follow up on completion progress
• Send final workshop confirmations
• Create and maintain workshop and webinar course records
• Load and test new content with the Content Developer
• Update training contacts in the PIM database
• Assist with social media content loading and tracking
• Load marketing and supplier course content to Johnstone University and other platforms
• Verify monthly ads, featured courses, and related messaging
• Assist with contests, promotions, giveaways, annual meetings, and trade shows
• Maintain NATE completion certificates and assist learners with state certification documentation
• Support the Contractor Training Program manager
• Create, maintain, and ship business planning kits and materials
• Assist with communication, survey maintenance, monthly accounting, and data audits
• Perform other tasks assigned by the supervisor

Training Coordinator

Procurement

• Facilitate inventory management activities, including purchasing and maintaining inventory for multiple locations under the Purchasing Manager
• Review branch orders and procurement requests and issue purchase orders for fulfillment
• Review forecasts and order inventory according to current demand and trends
• Transfer inventory between locations based on overstocks and inventory efficiency
• Monitor special requisitions for customer special orders and back orders
• Support sales and branch personnel with product availability and lead-time information
• Procure products to meet customer needs and recommend the best procurement approach
• Interact with suppliers to obtain product information, costs, lead times, and follow up on outstanding orders or purchase-order variances
• Identify overstocks and dead inventory and determine appropriate actions
• Follow up on overdue vendor purchase orders and store transfers
• Partner with marketing to ensure inventory supports current and future initiatives
• Provide reports, correspondence, and other communications as needed
• Perform other assigned duties

Purchasing Coordinator

Technical Project Manager

• Manage large-scale implementations and complex IT projects supporting the Digital Strategy and Strategic Program Roadmap
• Plan, organize, coordinate, and direct large-scale projects and strategic program implementations
• Coordinate approved projects with IT leadership, business-function leaders, and vendor partners
• Facilitate program planning across cross-functional business and technology teams and consolidate workstreams into a single timeline
• Manage requirements processes, project scope and goals, project plans, timelines, resources, risks, budgets, stakeholder communications, and change enablement
• Oversee internal, external, and outsourced resources to deliver project objectives on time and within budget
• Manage human and capital/operating project resources and budgets
• Use Johnstone’s project management methodology and tools including Microsoft Project, Monday.com, Jira Software, Service Desk, and Confluence
• Identify and manage project risks, escalations, issues, problems, and progress
• Keep stores, suppliers, internal staff, and other stakeholders informed of project status and issues
• Provide regular status reporting to Project Sponsors, IT Portfolio Management, and the E-PMO
• Facilitate development of measurable project success criteria with leadership
• Lead post-project retrospectives and lessons-learned activities
• Support business-process improvement using Johnstone’s Lean Program approach
• Document, communicate, and enforce project, program, and department processes
• Perform special projects as assigned
• Lead complex implementations and large-scale projects, including multi-year ERP upgrades and implementations
• Guide and coach project team members and support their professional development

Senior IT Project Manager

Customer Support

• Analyze, improve, configure, and support enterprise applications and integrations
• Evaluate business requirements and implement application enhancements
• Conduct systems and data analysis and improve business processes
• Analyze application, integration, and data-related issues to determine root causes and develop corrective solutions
• Utilize SQL, reporting tools, and application diagnostics to investigate data integrity, transaction processing, and system performance issues
• Evaluate complex business and technical problems and implement sustainable solutions
• Assess the impact of proposed changes across integrated applications and business processes
• Analyze data structures, interfaces, and integration points to ensure accurate and reliable information flow
• Develop and execute data validation, reconciliation, and correction activities
• Monitor and optimize automated processes, integrations, scheduled jobs, and business workflows
• Support implementation of new integrations, system functionality, and process automation initiatives
• Identify recurring operational challenges and develop long-term solutions
• Create and maintain functional specifications, configuration documentation, process flows, and technical procedures
• Recommend improvements to application architecture, business processes, reporting capabilities, and system utilization
• Contribute to application modernization, process automation, and operational excellence initiatives

Training Coordinator

Purchasing Coordinator

Senior IT Project Manager

Application Support Specialist