Training Coordinator

Johnstone Supply

. Provide first-line technical support to users, participants, partners, and Johnstone University learners for online and in-person training .

Posted 9/25/2026full-timePortland • Oregon • United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide first-line technical support to users, participants, partners, and Johnstone University learners for online and in-person training
Provide Johnstone Distributors with guidance and support for training programs and available tools and resources
Maintain accurate and up-to-date learning data and content on Johnstone University
Troubleshoot technical issues, support university navigation, triage content requests, complete manual passes, change groups, add stores, update course information, and share courses
Escalate complex support requests as needed
Maintain and clean up user and course data
Generate summary reports and dashboards
Maintain incentives and badges on Johnstone University
Review, load, and test course content, including graphics, descriptions, outlines, and metadata
Test and validate university functionality
Coordinate workshop logistics, materials, meeting rooms, lodging, catering, and transportation
Resolve workshop registration and travel-related support requests
Register attendees in pre-work and follow up on completion progress
Send final workshop confirmations
Create and maintain workshop and webinar course records
Load and test new content with the Content Developer
Update training contacts in the PIM database
Assist with social media content loading and tracking
Load marketing and supplier course content to Johnstone University and other platforms
Verify monthly ads, featured courses, and related messaging
Assist with contests, promotions, giveaways, annual meetings, and trade shows
Maintain NATE completion certificates and assist learners with state certification documentation
Support the Contractor Training Program manager
Create, maintain, and ship business planning kits and materials
Assist with communication, survey maintenance, monthly accounting, and data audits
Perform other tasks assigned by the supervisor

Requirements

What you’ll need

Associate degree (A.A.) from a two-year college or technical school; at least two years related experience; or equivalent combination of education and experience
No certificates, licenses, or registrations required
Ability to use email, word processing, spreadsheet, and presentation programs (Office 365)
Ability to use graphic clipping or creation software (Adobe, SnagIt)
Ability to quickly learn and use new software programs
Experience with database software or Learning Management Systems (LMS) preferred
Ability to attend to details and solve problems
Ability to establish goals and timelines and meet deadlines
Ability to prioritize multiple tasks and create and follow standardized procedures
Ability to develop and use systems for organizing and tracking information
Ability to research, gather, and update data
Ability to compute rates, ratios, and percentages
Demonstrated superior critical thinking skills
Clear written communication skills for reports, business correspondence, and procedures
Ability to communicate across individuals, departments, and external parties
Ability to maintain confidentiality of information
Ability to meet the physical demands of the role, including sitting, using hands, reaching, and talking or hearing

Benefits

Comp & perks

Competitive Paid Time Off (PTO)
Safe Harbor 401(k) with 100% employer match up to 5% of base pay and immediate vesting
Holiday pay for 7.5 holidays per year
Paid Parental Bonding Time
Employer subsidized medical, dental, and vision plans
Employer paid life insurance and short-term disability
Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
24/7 access to virtual care/telehealth options
Health Savings Account (HSA) with employer contribution
Flexible spending accounts (FSA)
Wellbeing program with opportunity to earn reduced medical costs
Employee Assistance Program (EAP) for you and your family
Tuition reimbursement
Employee referral bonus program
Employee service milestone recognition program