Customer Experience Representative

Joma Jewellery & Katie Loxton

. Build warm and positive relationships with wholesale customers and Territory Managers via phone, email and direct messaging .

Posted 10/9/2026full-timeMooresville • North Carolina • United StatesMid-LevelSenior💰 $33,000 - $37,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on building relationships, resolving queries, and maintaining accurate records. Proficient in using ERP systems like NetSuite and Microsoft Excel to support customer account management and finance activities.

Highest-signal resume keywords

Customer Service ExperienceNetSuite ProficiencyMicrosoft Excel KnowledgeAttention to DetailCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingCustomer Account ManagementCredit Card Transaction ProcessingAccounts Receivable SupportProduct Knowledge

Soft Skills

EmpathyProactive MindsetOrganizational SkillsTime ManagementProblem-Solving

Tools & Technologies

NetSuiteERP SoftwareMicrosoft Excel

Industry Keywords

Wholesale CustomersRetail CustomersCustomer EnquiriesLead TimesTradeshows

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Build warm and positive relationships with wholesale customers and Territory Managers via phone, email and direct messaging
Respond to customer enquiries, including product questions and account-specific requests
Process customer orders through the fulfilment system and review order details in NetSuite
Keep customers informed about lead times, scheduling and order updates
Resolve customer queries and issues from start to finish
Maintain accurate customer account information, records and administrative filing
Process credit card transactions and handle payment information professionally
Support the Finance team with Accounts Receivable queries and customer account activity
Share product knowledge and recommend relevant products and services
Stay informed about products, collections and offerings
Work with the wider team to achieve individual and team goals and KPIs
Represent the brands at tradeshows
Follow company policies and processes

Requirements

What you’ll need

Previous experience in a telephone-based customer service or administration role
Experience working with both wholesale and retail customers would be a real plus
A naturally warm, positive and empathetic approach, with a genuine passion for helping people
Excellent written and verbal communication skills, with the confidence to communicate professionally across a variety of channels
Strong attention to detail and the ability to process information accurately
Intermediate Microsoft Excel knowledge
Experience using ERP and accounting software, or a willingness to learn new systems quickly
Experience with NetSuite would be advantageous
Excellent organisation and time-management skills, with the ability to prioritise your workload and stay calm in a fast-paced environment
A proactive, solutions-focused mindset with a natural ‘can-do’ attitude
A passion for delivering exceptional customer experiences and making every interaction feel personal

Benefits

Comp & perks

A broad range of benefits
Opportunities to make an impact as well as learn and develop further
An innovative and friendly workplace with a team we’re proud to be part of
Flexibility to work from home one day a week once fully trained