Joma Jewellery & Katie Loxton

Sales

• Coordinate B2B sales and marketing activity across Joma Jewellery, A Littles & Co, Katie Loxton and Katie Loxton Inc.
• Support new season launches, campaigns and promotions across wholesale channels
• Support the B2B Sales & Marketing Manager and wider Wholesale team to drive commercial growth and achieve sales targets
• Coordinate and execute the B2B marketing calendar across all territories
• Coordinate sales tools including brochures, training materials, creative assets, emails, app content and website updates
• Coordinate B2B email marketing campaigns
• Monitor and maintain the B2B sales app, including product categories, collections, pricing, imagery and stock availability
• Maintain and audit B2B websites, product listings, seasonal campaigns and category pages
• Support Sales Agents with queries, reporting, prospecting and sales administration
• Assist with reporting and analysing sales performance, campaign results, customer engagement and website activity
• Identify wholesale marketing opportunities and review new stockist enquiries
• Monitor competitor activity, industry trends and customer feedback
• Maintain accurate and consistent sales and marketing information across internal systems and customer-facing platforms
• Coordinate trade press advertising briefs and editorial opportunities
• Support Wholesale and Events teams with imagery, assets, showroom presentations, events and invitations
• Build relationships across Sales, Marketing, Creative, Operations, Customer Experience and the Sales Agent network
• Provide sales administration support across the UK and EU Sales Agent network
• Undertake additional projects supporting wholesale channel growth

B2B Sales – Marketing Coordinator

Customer Support

• Deliver customer service daily via phone, email, and webchat
• Process refunds for B2C returns via Magento
• Respond to customer interactions on social media platforms
• Respond to Feefo reviews
• Work towards SLAs to meet customer expectations
• Collaborate with Ecommerce, Operations, and Marketing teams
• Handle claims via delivery companies and third-party logistics providers
• Support business objectives by providing an outstanding customer experience
• Communicate with customers online and report to the Ecommerce Retail Customer Experience Manager

Customer Experience Specialist

Designer

• Support the Joma Jewellery brand through thoughtful, innovative packaging design
• Execute briefs from Senior Designers and create on-brand packaging concepts
• Develop technical specifications and artwork for packaging, tags, POS displays, testing and personalisation
• Collaborate with Product Designers to align product and packaging
• Check work against detail and organisational standards
• Monitor and manage sample checks against specifications
• Create mock-ups and nets for packaging prototypes
• Suggest process improvements and help manage design workflows
• Work with the Print team to maximise personalisation offerings
• Maintain Range Plans across Joma/ALC and Personalisation
• Use Adobe Creative Suite to produce artwork and technical specifications
• Monitor competitors and share insights with Senior Designers
• Communicate with Senior Designers regarding product development strategy and delivery
• Report daily and weekly on live project status and progress
• Innovate personalisation offerings and support Design/Buying teams
• Perform other ad hoc duties reasonably requested by the company

Midweight Packaging Designer

• Develop and execute the UK and EU wholesale sales strategy to drive sustainable revenue growth, profitability and market share
• Lead wholesale sales activity across franchise partners, key accounts and sales agents
• Own and grow strategic key account relationships and develop joint business plans
• Identify and develop new business opportunities, territories, channels and customers
• Define and deliver company-wide commercial objectives and growth strategies with Directors and Heads of Department
• Ensure territories, key accounts, franchises and agents achieve or exceed sales and growth targets
• Lead, coach and develop the Wholesale Sales team, setting objectives and monitoring KPIs
• Manage sales agent and franchise partner performance through reviews, coaching and commercial support
• Analyse sales performance and implement action plans to improve commercial performance
• Ensure brands are represented in appropriate retail environments and wholesale partners follow brand standards
• Present seasonal collections and provide product training to agents and wholesale partners
• Collaborate with Merchandising, Buying and Product teams on product distribution, stock allocation and sell-through
• Drive seasonal launches across wholesale channels
• Develop sales tools, presentations and commercial materials with Marketing and Design
• Partner with Ecommerce and Marketing on B2B platforms, digital tools and marketing initiatives
• Lead the UK Customer Experience team and oversee the end-to-end customer journey
• Establish and monitor customer service KPIs and continuous improvement initiatives
• Work with Operations, Logistics, Finance, Merchandising and Sales on order fulfilment, invoicing and customer issues
• Resolve operational challenges affecting customer satisfaction, orders or invoiced sales
• Build relationships with key customers and internal stakeholders

Senior Sales Manager, Wholesale

Manager

• Define and deliver the overarching visual merchandising strategy across stores, showrooms, pop-ups and temporary retail environments
• Bring seasonal campaigns, product launches and brand stories to life through visual merchandising concepts
• Lead immersive customer experiences that strengthen brand connection and create memorable retail journeys
• Create and implement visual merchandising frameworks, standards and toolkits
• Partner with Creative, Graphic Design and Marketing teams to translate campaign assets into physical experiences
• Lead seasonal visual merchandising campaigns from briefing through implementation and review
• Develop retail storytelling strategies, customer journeys and product presentation concepts
• Drive the evolution of store environments to reflect customer expectations, brand ambitions and commercial priorities
• Lead window displays, flagship visual concepts and key customer-facing retail experiences
• Develop seasonal window schemes, installations and bespoke visual displays with the Head of Creative
• Oversee visual presentation, styling, product placement, zoning and spatial planning
• Establish best-practice principles for customer flow, visual hierarchy and retail navigation
• Conduct reviews and audits to maintain visual merchandising standards
• Act as visual merchandising lead on store openings, refurbishments, relocations, pop-ups and experiential activations
• Support future retail concepts and innovative customer experience formats
• Build partnerships across Creative, Marketing, Retail, Buying, Operations and Commercial teams
• Influence senior stakeholders and represent Visual Merchandising on major projects and strategic initiatives
• Lead, inspire and develop the visual merchandising team, including coaching people managers
• Establish objectives, development plans and performance expectations
• Manage the annual visual merchandising budget
• Maintain relationships with suppliers, agencies, fabricators and contractors
• Use customer insights, retail performance data and commercial trends to improve customer experience

Senior Visual Merchandising Manager

Graphics Designer

• Deliver creative and considered artwork for all digital outputs
• Create assets for web, emails, social channels, affiliate marketing, online features and articles
• Optimise content for site performance across all devices
• Create engaging and interactive animations across digital channels using Adobe After Effects
• Support marketing and digital design teams in meeting deadlines while maintaining high standards
• Adapt designs across formats, resolutions and dimensions while adhering to brand guidelines
• Produce elegant, accurate and legible typography
• Consider mobile-first solutions, budget restrictions, CMS restrictions and time constraints
• Contribute to team ideation sessions and collaborate across teams
• Present ideas to senior management, embrace feedback and make amends
• Maintain department asset filing using Dropbox
• Retouch imagery and brief the Retouch team
• Help create templates for campaigns and seasonal launches
• Manage workflows using Monday.com
• Manage and update CC Libraries in Adobe Photoshop
• Support the Senior Digital Designer with day-to-day tasks
• Train and mentor Junior team members
• Perform other ad hoc duties as reasonably requested

Midweight Digital Designer

• Lead the development of high-quality creative across digital, print, and brand touchpoints
• Develop and present campaign and content concepts alongside content, copy, and shoot teams
• Translate briefs and strategic objectives into innovative, on-brand visual concepts
• Contribute to and evolve brand guidelines, styling, and design systems
• Ensure creative excellence, consistency, and attention to detail across outputs
• Partner with Digital Marketing, Brand, UX, eCommerce, Wholesale, and other stakeholders
• Present creative concepts to the Senior Creative Lead, Head of Creative, and senior stakeholders
• Communicate project progress, manage expectations, and mitigate risks
• Oversee end-to-end delivery from concept to final artwork
• Manage multiple projects and prioritise effectively in a fast-paced environment
• Produce, oversee, and manage digital-ready marketing assets across brand and digital platforms
• Ensure assets follow correct sign-off processes and critical paths
• Line-manage, support, and mentor junior and mid-level designers
• Provide constructive feedback, creative direction, and team development support
• Foster a positive, inspiring, and collaborative team culture
• Contribute to forward planning and seasonal calendars
• Manage team workloads across project lifecycles
• Contribute to creative innovation, problem-solving, and continuous improvement
• Support adoption of new design practices, tools, and technologies
• Undertake ad-hoc duties as reasonably required

Senior Digital Designer

Creative Strategist

• Lead and manage the day-to-day workload of the Digital Design and Print Design teams, ensuring projects are prioritised and delivered on time
• Support, mentor and develop designers
• Review and guide creative output to ensure alignment with brand guidelines and consistently high quality
• Oversee digital assets including social media graphics, product-focused social content, GIF-style assets and animations, paid media creative, promotional campaign assets, and digital content with layered typography and messaging
• Oversee print and physical design assets including point-of-sale materials, brochures, printed collateral, store backdrop graphics, in-store signage, display assets, wholesale materials and event materials
• Work with Brand, Marketing and Ecommerce teams to translate briefs into effective creative solutions
• Collaborate with the Art Director and wider Creative team on campaign and launch consistency
• Provide feedback and guidance throughout projects
• Improve processes and ways of working across the department
• Support creative projects across additional brands when required

Senior Creative Lead

• Own the commercial performance of marketplace channels across Katie Loxton and Joma Jewellery
• Deliver marketplace revenue, margin and profitability targets
• Monitor sales, traffic, conversion, stock, pricing and product performance and identify growth actions
• Produce regular marketplace trading reports communicating performance, risks and opportunities
• Build annual, seasonal and weekly marketplace trading plans
• Develop forecasts and sales targets by marketplace, brand, territory and product category
• Manage Amazon product listings, catalogue health, content, pricing, marketing, promotions and availability across UK and international markets
• Ensure product launches and seasonal campaigns are executed effectively
• Act as the key day-to-day contact for marketplace partners
• Build partner relationships and agree seasonal plans, promotions, product launches and visibility opportunities
• Own and optimise marketplace promotional calendars and marketing spend
• Monitor competitor activity, pricing and promotional behaviour
• Work with Operations and Customer Service to ensure accurate and efficient marketplace fulfilment
• Monitor cancellations, delivery performance, returns and customer feedback
• Ensure marketplace product data, inventory and pricing feeds are accurate
• Work with Finance to control commissions, fees, deductions and reconciliations
• Identify, evaluate and launch new marketplace opportunities and create scalable processes

Marketplace Manager

• Deliver the highest level of customer service daily via phone, email, and webchat
• Process refunds for B2C returns via Magento
• Respond to customer interactions on social media platforms
• Respond to Feefo reviews
• Work towards SLAs to meet customer expectations
• Collaborate with Ecommerce, Operations, and Marketing teams
• Handle claims via delivery companies and third-party logistics providers
• Support business objectives by providing an outstanding customer experience
• Report to the Ecommerce Retail Customer Experience Manager

Ecommerce

• Own the day-to-day trading performance of the Joma Jewellery website
• Deliver revenue, conversion, average order value and product performance targets
• Monitor daily performance and identify actions to address risks or maximise opportunities
• Lead weekly trade reporting, communicating performance, drivers, risks and recommended actions
• Build and manage the ecommerce trading calendar across launches, campaigns, promotions and gifting occasions
• Review launch and campaign performance and translate results into improvements
• Build product stories and customer journeys across homepage, navigation, landing pages, product listing pages and product detail pages
• Manage product visibility based on stock, margin, demand, campaigns and customer relevance
• Partner with Merchandising on availability, product opportunities, stock risks and sell-through
• Oversee onsite visual merchandising, product sequencing, recommendations, cross-selling and category presentation
• Ensure new products launch accurately, on time and with strong commercial support
• Maintain website accuracy for pricing, promotions, product information and customer messaging
• Use customer, behavioural and trading data to improve conversion, product discovery, attachment rate, average order value and repeat purchase
• Work with UX and Development to prioritise customer-journey improvements
• Support the ecommerce testing roadmap, defining hypotheses and measuring commercial impact
• Use GA4, ContentSquare and customer insight platforms to identify pain points and opportunities
• Translate the brand and product calendar into a digital trading plan
• Partner with Marketing and Creative on commercially effective campaigns
• Develop launch plans for new collections, product drops and seasonal moments
• Define hero products and supporting onsite journeys for launches
• Ensure marketing traffic lands on relevant, optimised customer journeys
• Manage and develop the Ecommerce Visual Merchandiser
• Brief cross-functional teams with clear priorities, deadlines and commercial context
• Represent ecommerce priorities in trade, campaign and product planning meetings
• Encourage a customer-focused, data-led and action-oriented approach to trading

Senior Ecommerce Trading Manager

SEO Marketing

• Create and deliver the Organic Search strategy across Katie Loxton, Joma Jewellery, Katie Loxton Inc. and A Littles & Co. to maximise search visibility, traffic and revenue growth
• Drive visibility growth across traditional search, AI Search and Social Search
• Identify acquisition, search performance and conversion opportunities through data-led insights and testing
• Complete keyword, trend and competitor analysis
• Report on Organic Search performance and measure implementation and testing effectiveness
• Audit and maintain technical SEO hygiene across all websites
• Work with Ecommerce teams on site structure, indexation, crawlability, site speed, Core Web Vitals and schema implementation
• Manage and optimise site-wide landing pages
• Support A/B testing and user research initiatives to improve customer journeys and conversion rates
• Own the SEO content strategy and optimise existing content
• Collaborate with Ecommerce, Brand and Marketing teams to improve customer journeys and user experience
• Work with Brand teams to improve brand awareness and citations across authoritative publications
• Share search trends, consumer insights and competitor activity with wider teams
• Support and manage direct reports, encouraging development and a collaborative team culture

SEO Manager

• Build warm and positive relationships with wholesale customers and Territory Managers.
• Provide support by phone, email and direct messaging.
• Respond to product questions and account-specific requests.
• Process customer orders through the fulfilment system.
• Review order details in NetSuite for accuracy and production scheduling.
• Keep customers informed about lead times, scheduling and updates.
• Resolve customer queries and issues from start to finish.
• Maintain accurate customer account information, records and administrative filing.
• Process credit card transactions and handle payment information professionally.
• Support the Finance team with Accounts Receivable queries.
• Share product knowledge and introduce customers to relevant products and services.
• Work with the wider team to achieve goals and KPIs.
• Represent the brands at tradeshows.
• Follow company policies and processes.

Customer Experience Representative

General

• Act as the main point of contact for general sales inquiries
• Create and review sales reports to support sales targets across key accounts and Agents
• Maintain knowledge of best sellers, USPs, performance, and targets for all regions
• Feed back on competition in the market or at shows
• Support showroom management, including appointments, layout, sales performance, and sales capture
• Conduct face-to-face showroom selling
• Follow up sales leads and convert them into revenue
• Create sales leads
• Brief the sales team on activities
• Assist with new-season launches to wholesale customers and Agents
• Run the top-line show schedule
• Coordinate with Marketing and Events to brief, approve, and action tasks and assets
• Manage and update sales presentation materials, brochures, sales decks, and posters
• Support management of Key Accounts, including presenting ranges and products
• Prepare provisional orders and process order requests
• Keep customers updated with relevant product information
• Support Customer Experience with after-sales support and ensure orders become invoiced sales
• Monitor account approval and setup
• Support Key Account strategy by prospecting new accounts and helping launch the brand
• Support Agents with tasks and information to meet sales targets
• Build customer and Agent relationships
• Communicate with Agents about shows and upcoming events
• Coordinate seasonal deliveries of sales samples and marketing materials
• Attend key events across the US and sell to customers
• Prepare show stock lists, pick, and pack
• Maintain tidy, clean, on-brand showroom spaces
• Support seasonal showroom setups and displays
• Participate in new shop-in-shop setups
• Work with Visual Merchandising to generate brand books and guidelines

B2B Sales – Marketing Coordinator

Customer Experience Specialist

Midweight Packaging Designer

Senior Sales Manager, Wholesale

Senior Visual Merchandising Manager

Midweight Digital Designer

Senior Digital Designer

Senior Creative Lead

Marketplace Manager

Customer Experience Specialist

Senior Ecommerce Trading Manager

SEO Manager

Customer Experience Representative

Wholesale Coordinator – Fashion Accessories, Jewelry, Gifting