FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Experience Representative
Joma Jewellery & Katie Loxton. Build warm and positive relationships with wholesale customers and Territory Managers.
Posted 9/17/2026full-timeMooresville • United StatesMid-LevelSenior💰 $33,000 - $37,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on building relationships and resolving queries effectively. Proficient in using ERP systems like NetSuite and Microsoft Excel to manage customer orders and account information accurately.
Highest-signal resume keywords
Customer Service ExperienceNetSuite ProficiencyMicrosoft Excel KnowledgeAttention to DetailOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingAccounts Receivable SupportCredit Card Transaction ProcessingData EntryProduct Knowledge
Soft Skills
Excellent Communication SkillsTime ManagementProactive MindsetProblem-SolvingRelationship Building
Tools & Technologies
NetSuiteERP SoftwareMicrosoft Excel
Industry Keywords
Wholesale CustomersRetail CustomersCustomer Account ManagementFulfilment SystemTradeshows
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Build warm and positive relationships with wholesale customers and Territory Managers.
- Provide support by phone, email and direct messaging.
- Respond to product questions and account-specific requests.
- Process customer orders through the fulfilment system.
- Review order details in NetSuite for accuracy and production scheduling.
- Keep customers informed about lead times, scheduling and updates.
- Resolve customer queries and issues from start to finish.
- Maintain accurate customer account information, records and administrative filing.
- Process credit card transactions and handle payment information professionally.
- Support the Finance team with Accounts Receivable queries.
- Share product knowledge and introduce customers to relevant products and services.
- Work with the wider team to achieve goals and KPIs.
- Represent the brands at tradeshows.
- Follow company policies and processes.
Requirements
What you’ll need- Previous experience in a telephone-based customer service or administration role.
- Experience working with both wholesale and retail customers would be a real plus.
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to process information accurately.
- Intermediate Microsoft Excel knowledge.
- Experience using ERP and accounting software, or willingness to learn new systems quickly.
- Experience with NetSuite would be advantageous.
- Excellent organisation and time-management skills.
- Ability to prioritise workload and stay calm in a fast-paced environment.
- Proactive, solutions-focused mindset with a natural ‘can-do’ attitude.
- Passion for delivering exceptional customer experiences.
- Ability to work Monday to Friday, 9am–5pm at the Mooresville office, with one work-from-home day weekly after training.
Benefits
Comp & perks- A broad range of benefits
- Opportunities to make an impact as well as learn and develop further
- An innovative and friendly workplace with a team we’re proud to be part of.
- Flexibility to work from home one day a week once fully trained