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Customer Experience Specialist
Joma Jewellery & Katie Loxton. Deliver customer service daily via phone, email, and webchat .
Tech Stack
Tools & technologiesMagento
About the role
Key responsibilities & impact- Deliver customer service daily via phone, email, and webchat
- Process refunds for B2C returns via Magento
- Respond to customer interactions on social media platforms
- Respond to Feefo reviews
- Work towards SLAs to meet customer expectations
- Collaborate with Ecommerce, Operations, and Marketing teams
- Handle claims via delivery companies and third-party logistics providers
- Support business objectives by providing an outstanding customer experience
- Communicate with customers online and report to the Ecommerce Retail Customer Experience Manager
Requirements
What you’ll need- Previous experience working in a customer service-based environment
- Previous experience using Gorgias and Magento is desirable
- Able to work in a fast-paced environment
- Excellent organizational skills, written and verbal communication
- Ability to prioritise workload
- Positive attitude towards change
- Adaptability to work independently as well as in a team
- Excellent telephone manner and corresponding skills
- Strong problem-solving skills
Benefits
Comp & perks- 33 days holiday rising to 35 with length of service, inclusive of bank holidays
- Generous staff discount across both brands
- Opportunities to make an impact and learn and develop further
- Innovative and friendly workplace