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Senior Visual Merchandising Manager
Joma Jewellery & Katie Loxton. Define and deliver the overarching visual merchandising strategy across stores, showrooms, pop-ups and temporary retail environments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing visual merchandising strategies that enhance customer experiences and align with brand objectives. Proven ability to lead teams, manage large-scale retail projects, and influence stakeholders while maintaining a strong focus on creativity and commercial success.
Highest-signal resume keywords
Visual Merchandising Strategy DevelopmentWindow Display DesignRetail StorytellingProject ManagementStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Visual MerchandisingSpatial PlanningCustomer Journey DevelopmentRetail Design PrinciplesFabrication TechniquesInstallation RequirementsRetail Display SolutionsSeasonal Campaign ExecutionCreative Campaign TranslationPerformance Data Analysis
Soft Skills
LeadershipCoachingCommunicationStrategic ThinkingProblem-Solving
Tools & Technologies
Adobe Creative SuiteRetail Design SoftwareSpatial Planning ToolsVisualisation Platforms
Certifications & Qualifications
Full UK Driving Licence
Industry Keywords
Premium RetailLifestyle BrandConsumer BrandStore OpeningsPop-Up ConceptsCustomer ExperienceCommercial AwarenessCreative Vision
About the role
Key responsibilities & impact- Define and deliver the overarching visual merchandising strategy across stores, showrooms, pop-ups and temporary retail environments
- Bring seasonal campaigns, product launches and brand stories to life through visual merchandising concepts
- Lead immersive customer experiences that strengthen brand connection and create memorable retail journeys
- Create and implement visual merchandising frameworks, standards and toolkits
- Partner with Creative, Graphic Design and Marketing teams to translate campaign assets into physical experiences
- Lead seasonal visual merchandising campaigns from briefing through implementation and review
- Develop retail storytelling strategies, customer journeys and product presentation concepts
- Drive the evolution of store environments to reflect customer expectations, brand ambitions and commercial priorities
- Lead window displays, flagship visual concepts and key customer-facing retail experiences
- Develop seasonal window schemes, installations and bespoke visual displays with the Head of Creative
- Oversee visual presentation, styling, product placement, zoning and spatial planning
- Establish best-practice principles for customer flow, visual hierarchy and retail navigation
- Conduct reviews and audits to maintain visual merchandising standards
- Act as visual merchandising lead on store openings, refurbishments, relocations, pop-ups and experiential activations
- Support future retail concepts and innovative customer experience formats
- Build partnerships across Creative, Marketing, Retail, Buying, Operations and Commercial teams
- Influence senior stakeholders and represent Visual Merchandising on major projects and strategic initiatives
- Lead, inspire and develop the visual merchandising team, including coaching people managers
- Establish objectives, development plans and performance expectations
- Manage the annual visual merchandising budget
- Maintain relationships with suppliers, agencies, fabricators and contractors
- Use customer insights, retail performance data and commercial trends to improve customer experience
Requirements
What you’ll need- Significant experience in a senior Visual Merchandising leadership role within a premium retail, lifestyle or consumer brand environment
- Proven track record developing and delivering visual merchandising strategies across multiple retail formats
- Demonstrable experience translating creative campaigns and brand concepts into physical customer experiences
- Strong experience leading seasonal visual merchandising campaigns from concept development through execution
- Expertise in window display design, retail storytelling, spatial planning and customer journey development
- Experience managing large-scale retail projects including store openings, refurbishments, relocations and pop-up concepts
- Proven success leading, coaching and developing high-performing teams, including management of people managers
- Strong understanding of retail design principles, store layouts, customer flow and fixture development
- Knowledge of production processes, fabrication techniques, installation requirements and retail display solutions
- Excellent project management skills with ability to lead multiple complex projects simultaneously
- Strong commercial awareness balancing creativity, customer experience and business objectives
- Exceptional creative vision, strategic thinking and problem-solving capabilities
- Outstanding stakeholder management skills with confidence to influence at senior leadership level
- Excellent communication, presentation and storytelling skills
- Strong proficiency in Adobe Creative Suite
- Highly organised with exceptional planning, prioritisation and attention to detail
- Resilient, adaptable and comfortable in a fast-paced, evolving environment
- Passion for creating exceptional customer experiences through innovative visual merchandising
- Desirable: experience in international or multi-market retail business
- Desirable: experience supporting flagship store developments or retail concept evolution projects
- Desirable: knowledge of retail design software, spatial planning tools or visualisation platforms
- Desirable: full UK driving licence and ability to drive a manual vehicle
Benefits
Comp & perks- A competitive salary DOE
- 25 days holiday rising to 27 with length of service, plus bank holidays
- A broad benefits package including a very generous staff discount across both brands
- Opportunities to shape and influence the future of the retail experience across two growing global brands
- Ongoing learning and development opportunities to support career progression
- The chance to lead exciting retail projects, innovative customer experiences and high-profile brand activations
- An innovative and friendly workplace