Customer Education Specialist

Jonas Software

. Execute training plans and develop training materials .

Posted 10/5/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training execution and material development, with a strong focus on customer success and effective communication. Proficient in utilizing web-based conferencing platforms and Microsoft Office to deliver engaging training experiences.

Highest-signal resume keywords

Training Material DevelopmentWeb-Based Conferencing PlatformsCustomer Service OrientationEngaging Presentation SkillsBachelor's Degree

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training ExecutionEducational Content CreationSoftware InstructionTraining Agenda DevelopmentCustomer Support

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationSelf-ManagementFlexibilityEngagement

Tools & Technologies

Microsoft OfficeWebexZoom

Industry Keywords

Remote LearningOnsite TrainingConsultingBest-Practice SolutionsCustomer Success

About the role

Key responsibilities & impact

Execute training plans and develop training materials
Schedule classes with firms and provide software instruction to employees
Review results and trainee feedback to improve materials and classes
Identify and assist with additional training and software improvement opportunities
Meet with management personnel and software users to understand organizational needs and tailor training agendas
Provide remote learning courses to firms globally
Conduct onsite/in-person training and consulting for US and Canadian firms
Accompany colleagues to trade shows, user groups, and networking events
Assist firms with best-practice solutions and custom consulting projects
Design and present product webinars
Help evolve new training practices and solutions to support customer success
Serve as a key training resource for internal MiniSoft colleagues
Provide online training, customer support, trip preparation, and follow-up from a home office

Requirements

What you’ll need

Bachelor’s degree or prior professional experience preferred
Strong verbal and written communication skills
Engaging presentation skills and style
Experience teaching or delivering training to diverse audiences
Ability to flexibly generate and execute training agendas
Ability to self-manage and perform responsibly in a remote environment
Working knowledge of Microsoft Office products
Customer service oriented mindset
General knowledge of web-based conferencing platforms (e.g., Webex, Zoom) strongly preferred
Educational content creation experience strongly preferred
Ability to travel, including occasional international travel and potentially up to 80% travel during peak periods

Benefits

Comp & perks

Remote work from a home office
Travel opportunities
Web-based training environment
Regular full-time schedule of 40 hours per week