Jonas Software

Platform Engineer

• Operate and troubleshoot Kahootz's AWS-based SaaS production platform
• Monitor service health, availability, capacity and performance using AWS CloudWatch, Monit and other observability tools
• Investigate and resolve incidents across AWS services including EC2, RDS, IAM and networking
• Deploy and validate updates, patches and production changes using controlled, auditable processes
• Create and maintain scripts, runbooks and operational documentation
• Diagnose recurring issues with support, R&D and DevOps colleagues and implement lasting fixes
• Evolve platform components to improve reliability, maintainability, scalability and cost efficiency
• Build infrastructure-as-code and automated deployment patterns for repeatable environments
• Lead containerisation and modernisation initiatives, including Kubernetes where appropriate
• Adapt and deploy platform capabilities for specialist projects and new markets
• Assess architecture changes and external integrations and advise on secure, supportable designs
• Respond to security vulnerabilities and incidents and coordinate remediation
• Maintain technical controls and evidence supporting compliance certifications and customer assurance
• Contribute to certifications, audits and security reviews
• Improve and test business-continuity and disaster-recovery arrangements

Business Development Rep

• Find, qualify, and drive new leads into the top end of the Jonas Hospitality sales funnel
• Work closely with Regional Sales Directors to manage back-to-base sales orders, contract processing, lead qualifications, and supplemental BDR efforts
• Maintain a master sales plan showing how and when B2B efforts and prospects will be contacted and opportunities closed
• Identify key prospects to target within North America
• Build databases as required
• Coordinate with Regional Sales Directors on prospecting activities
• Research, qualify, and conduct discovery to establish prospects’ needs and goals
• Bridge marketing and sales by following up on distributed email campaigns and creating interest-generation campaigns
• Qualify, sell, and close smaller B2B opportunities
• Learn to demonstrate Jonas Hospitality solutions to prospective clients and serve as a backup to application consultants
• Monitor industry trends, market activities, and competitor products
• Use social media to drive brand and product awareness and source potential leads
• Maintain professional and technical knowledge through workshops, publications, networking, and professional societies
• Make 50–100 outbound calls per day
• Perform other duties as assigned

Business Development Rep – Intern

Implementation Specialist

• Implement projects as assigned by the Director of Professional Services
• Develop and apply innovative product and services implementation strategies
• Work closely with Project Managers to map out and complete project deliverables
• Perform system implementations, on-site installations, hardware staging, and training
• Maintain communication with customers and internal departments regarding escalated incidents
• Address escalations from other departments
• Perform other duties as assigned

Project and Implementation Specialist

Account Manager

• Help the Marriott Client Services team achieve success for Marriott client projects daily
• Help hotel and resort clients achieve strategic goals and maximize online visibility by supporting Account Managers
• Facilitate client requests such as website updates and strategy changes
• Assist Account Managers in retaining accounts through strong relationships with key decision makers and users
• Assist Account Managers in providing strategic recommendations to improve clients’ online visibility
• Collaborate with Team Leads and Account Managers to prioritize assigned tasks
• Complete assigned projects and tasks in a timely manner
• Continually learn products and services to provide solutions for clients’ digital marketing goals
• Provide the highest level of customer service possible

Account Coordinator

Client Partner

• Manage the entire sales process from lead generation through product demonstration, negotiation, and closing
• Maintain accurate CRM records and consistent CRM hygiene throughout the sales cycle
• Meet activity KPIs and sales revenue targets
• Manage and nurture current accounts, minimize attrition, provide regular touchpoints, and assist with renewals and documentation
• Prioritize client needs to ensure exceptional customer service and satisfaction
• Collaborate with marketing on marketing-qualified leads, timely follow-ups, and sales-marketing coordination
• Prepare quotes, manage contracts, and handle RFP documentation and responses
• Conduct onsite and remote product demonstrations
• Participate in trade shows and industry events
• Provide regular pipeline, target, and closed-deal reports to the Director of Sales

Client Manager

Trainer

• Deliver live CMS training sessions to end-users
• Create and maintain written and video training materials
• Ensure training materials reflect current UI, workflows, and processes
• Gather client feedback and report friction points or improvement suggestions
• Train internal staff in systems and processes
• Lead internal knowledge-sharing sessions and hands-on walkthroughs
• Support launches through sitemapping/site architecture, text and image collection and loading, CMS website configuration, module build-outs, and quality assurance testing
• Partner with Project Managers to help clients prepare for launch

Web Trainer

• Build relationships with senior client stakeholders and identify urgent C&R business problems
• Articulate C&R Software’s capabilities
• Research and shape solution opportunities with sales, product, delivery, and marketing teams
• Formulate and position solution proposals
• Create comprehensive client business plans
• Negotiate complex deals and structure agreements to protect existing business and win new deals
• Ensure client satisfaction with purchased solutions and service quality
• Collaborate with Product Development, Product Marketing, Pre-Sales, and Delivery to shape solution roadmaps
• Manage sales against quarterly and annual targets

Senior Client Partner – US Financial Services

• Build relationships with senior client stakeholders to understand urgent C&R business problems and articulate C&R Software’s capabilities
• Research and shape solution opportunities with internal sales, product, delivery, and marketing experts
• Create comprehensive client business plans
• Negotiate complex deals and structure agreements to protect existing business and win new deals
• Ensure clients are delighted with purchased solutions and C&R Software’s service quality
• Collaborate with Product Development, Product Marketing, Pre-Sales, and Delivery to shape solution roadmaps based on regional market needs
• Manage sales against quarterly and annual targets

Senior Client Partner – Financial Services

Customer Success Manager

• Offer support for high touch accounts servicing legal, medical, and other industries and organizations
• Manage tasks tied to the pre-, post-, and sustaining implementation of the InReach platform
• Ensure the success of Clients’ continuing education programs
• Maintain positive and meaningful Client relationships by demonstrating integrity and building trust
• Identify ideas for improvements related to increased efficiencies, improved processes, and overall team success
• Document and track all Client interactions in an organized way
• Provide proactive service, solutions, and root cause analysis
• Manage Special Projects as necessary
• Identify and communicate threats, obligations, and opportunities to the Manager and Team
• Collaborate with product management and engineering teams to enhance and fix bugs in the InReach platform
• Drive revenue growth through organic growth and Back to Base sales
• Perform other duties as assigned by the Manager

Client Success Manager

• Offer support for high touch accounts servicing legal, medical, and other industries and organizations
• Manage tasks tied to the pre-, post-, and sustaining implementation of the InReach platform
• Support the success of Clients’ continuing education programs
• Maintain positive and meaningful relationships with Clients by demonstrating integrity and building trust
• Collaborate with Management to identify improvements related to efficiencies, processes, and team success
• Document and track all Client interactions
• Provide proactive service, solutions, and root cause analysis
• Manage special projects as necessary
• Maintain quality standards
• Identify and communicate threats, obligations, and opportunities to the Manager and Team
• Collaborate with product management and engineering teams to enhance and fix bugs in the InReach platform
• Drive revenue growth through organic growth and Back to Base sales
• Perform other duties as assigned by the Manager

• Collect, organize, and maintain supplier information, pricing, capabilities, implementation requirements, and commercial documentation
• Support client proposals, RFP responses, and solution recommendations with accurate operational and supplier information
• Conduct supplier comparisons and recommend potential partners
• Coordinate supplier information requests and maintain operational knowledge repositories
• Produce sales, redemption, supplier, and operational reporting
• Evaluate and recommend AI-enabled tools for supplier research, document generation, and data analysis
• Coordinate onboarding of new suppliers and partners and ensure operational readiness
• Maintain supplier and strategic partner relationships as a primary operational contact
• Monitor supplier performance and identify operational efficiency improvements
• Coordinate supplier setup during client implementations and program enhancements
• Support implementation plans for operations workstreams
• Ensure operational deliverables are completed on schedule and stakeholders remain informed
• Identify inefficiencies and improve workflows and business processes
• Document processes and implement approved changes with stakeholders
• Develop implementation guides, operational handoffs, communication processes, tools, templates, trackers, and reporting
• Support onboarding and training through operational documentation
• Champion responsible AI adoption and review outputs for accuracy and compliance
• Prepare operational dashboards, executive reports, project updates, and management reporting
• Gather, validate, and present operational data for executive reporting

Partnerships Manager

Operations

• Determine requirements for secure, reliable, cost-effective, and performant cloud environments
• Manage production deployment of cloud applications and services
• Prioritize tasks and set direction for Cloud Operations team members
• Collaborate with R&D management to build monitoring and alerting platforms using mutually determined KPIs
• Ensure cloud systems are backed up, highly available, documented, and secure
• Gather baseline performance information and establish alerting mechanisms
• Establish chains of custody and reporting/handoff procedures for bugs and incidents
• Maintain existing SOC2 certifications and ensure SOC2 requirements are continually met
• Establish cloud security procedures, perform routine risk assessments, and supervise periodic penetration testing
• Create and test remediation plans for anticipated issues
• Streamline and strengthen processes and capabilities using appropriate AI tools
• Communicate status and promptly escalate issues to appropriate leaders
• Advocate for Cloud Operations staff by identifying growth opportunities and recommending promotions
• Build a culture of continuous growth and improvement within Cloud Operations
• Report to the Vice President of Technology

Manager, Cloud Operations

Sales

• Find and win new business with qualified targets in the assigned sales territory
• Prepare and maintain a regional territory plan identifying key markets and targets
• Identify business opportunities through research, qualifying, and discovery
• Build relationships to gain trust and position products as solutions meeting customer needs and goals
• Work alongside Application Consultants to provide tailored presentations showcasing product differentiators
• Maintain existing client relationships through continued guidance, recommendations, and industry best practices
• Stay current with industry trends, market activities, and competitor products
• Maintain professional and technical knowledge through workshops, publications, networks, and professional societies
• Maintain a clean and accurate Salesforce.com pipeline for weekly review with the Vice President of Sales
• Set expectations with prospects regarding solutions, installation/training procedures, and product support
• Follow company policies regarding pre-configurations, proposals, and contracts
• Manage sales-related expenses with the Vice President of Sales to maximize territory profitability
• Perform other duties as assigned
• Report to the Vice President of Sales