Customer Services Representative I, Part-time

Jonas Software

. Answer inbound calls and emails regarding billing, contracts, and payment options for fitness clubs .

Posted 10/8/2026part-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities in a high-call-volume environment, with expertise in complaint handling, case resolution, and effective communication. Proficient in documentation and analytical skills to support client needs and operational objectives.

Highest-signal resume keywords

Customer Service SkillsCall Center Performance MetricsComplaint Handling ExperienceMS Office ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call LoggingTroubleshootingRoot-Cause AnalysisPerformance BenchmarkingDocumentation Skills

Soft Skills

Strong Work EthicAttention to DetailEffective Time ManagementVerbal Communication SkillsWritten Communication Skills

Tools & Technologies

Desktop Software Applications

Industry Keywords

High-Call-Volume EnvironmentCustomer Follow-UpClient InteractionService-Level ObjectivesOperational Initiatives

About the role

Key responsibilities & impact

Answer inbound calls and emails regarding billing, contracts, and payment options for fitness clubs
Serve as point of contact for strategic fitness clubs requiring customer service support
Work with fitness club owners, internal and external customers, and stakeholders to address client needs and secure memberships
Provide telephone consultation regarding policies and guidelines
Use knowledge bases and quick guides for club support
Monitor wallboards and clear phone queues when calls exceed established thresholds
Maximize phone availability and minimize customer hold times
Log calls and document relevant client interaction and services rendered
Provide software support and exceed customer service quality standards
Meet or exceed performance benchmarks and support service-level objectives and operational initiatives
Work on special projects assigned by management

Requirements

What you’ll need

High School Diploma required; some college preferred
Previous help desk experience with general familiarity of call center performance metrics
Ability to work in a high-call-volume environment
Strong written and verbal communication skills
Complaint handling and case resolution experience
Customer service and analytical skills in a call center environment
Effective time management and schedule adherence skills
Experience with MS Office and other desktop software applications
Ability to perform effectively in a fast-paced, high-volume call center environment
Detailed troubleshooting, problem-solving, and root-cause analysis skills
Strong work ethic and attention to detail
Excellent documentation and client follow-up skills

Benefits

Comp & perks

Part-time schedule of 25 hours per week